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Merged
marquezo merged 1 commit into from
Dec 10, 2025
Merged

add incident tasks with custom goal #126

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255 changes: 255 additions & 0 deletions src/browsergym/workarena/data_files/task_configs/create_workspace_incident_task.json
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Original file line number Diff line number Diff line change
Expand Up @@ -115,5 +115,260 @@
"short_description": "Reset my password",
"business_impact": "trivial reset password"
}
},
{
"goal": "In the Service Operations workspace, create a {urgency} urgency child incident under {parent_incident}. The incident should be opened for {caller_id} under the {category} category and the short description should say that {short_description}",
"fields": {
"assignment_group": "Assignment group",
"business_impact": "Business impact",
"business_service": "Service",
"caller_id": "Caller",
"category": "Category",
"caused_by": "Caused by Change",
"close_code": "Resolution code",
"close_notes": "Resolution notes",
"cmdb_ci": "Configuration item",
"contact_type": "Channel",
"description": "Description",
"impact": "Impact",
"knowledge": "Knowledge",
"number": "Number",
"parent_incident": "Parent Incident",
"problem_id": "Problem",
"resolved_by": "Resolved by",
"rfc": "Change Request",
"service_offering": "Service offering",
"short_description": "Short description",
"urgency": "Urgency",
"work_notes": "Work notes"
},
"task_fields": [
"caller_id",
"urgency",
"category",
"short_description",
"parent_incident"
],
"template_record": {
"caller_id": "Owen Sparacino",
"urgency": "3 - Low",
"category": "Inquiry / Help",
"short_description": "he can't locate the Weather Bug icon on his desktop",
"parent_incident": "INC0000029"
}
},
{
"goal": "In the Service Operations workspace, create a {urgency} urgency child incident under {parent_incident}. The incident should be opened for {caller_id} under the {category} category and the short description should say that {short_description}",
"fields": {
"assignment_group": "Assignment group",
"business_impact": "Business impact",
"business_service": "Service",
"caller_id": "Caller",
"category": "Category",
"caused_by": "Caused by Change",
"close_code": "Resolution code",
"close_notes": "Resolution notes",
"cmdb_ci": "Configuration item",
"contact_type": "Channel",
"description": "Description",
"impact": "Impact",
"knowledge": "Knowledge",
"number": "Number",
"parent_incident": "Parent Incident",
"problem_id": "Problem",
"resolved_by": "Resolved by",
"rfc": "Change Request",
"service_offering": "Service offering",
"short_description": "Short description",
"urgency": "Urgency",
"work_notes": "Work notes"
},
"task_fields": [
"caller_id",
"urgency",
"category",
"short_description",
"parent_incident"
],
"template_record": {
"caller_id": "Genevieve Kekiwi",
"urgency": "2 - Medium",
"category": "Inquiry / Help",
"short_description": "she is unable to send and receive emails",
"parent_incident": "INC0000049"
}
},
{
"goal": "In the Service Operations workspace, create a {urgency} urgency child incident under {parent_incident}. The incident should be opened for {caller_id} under the {category} category and the short description should say that {short_description}",
"fields": {
"assignment_group": "Assignment group",
"business_impact": "Business impact",
"business_service": "Service",
"caller_id": "Caller",
"category": "Category",
"caused_by": "Caused by Change",
"close_code": "Resolution code",
"close_notes": "Resolution notes",
"cmdb_ci": "Configuration item",
"contact_type": "Channel",
"description": "Description",
"impact": "Impact",
"knowledge": "Knowledge",
"number": "Number",
"parent_incident": "Parent Incident",
"problem_id": "Problem",
"resolved_by": "Resolved by",
"rfc": "Change Request",
"service_offering": "Service offering",
"short_description": "Short description",
"urgency": "Urgency",
"work_notes": "Work notes"
},
"task_fields": [
"caller_id",
"urgency",
"category",
"short_description",
"parent_incident"
],
"template_record": {
"caller_id": "Margot Arenburg",
"urgency": "1 - High",
"category": "Inquiry / Help",
"short_description": "she can't connect to Exchange",
"parent_incident": "INC0000037"
}
},
{
"goal": "In the Service Operations workspace, create an incident for a {category} issue called in by {caller_id}: {short_description}. Set impact and urgency as {impact} and add {watch_list} to the watchlist",
"fields": {
"assignment_group": "Assignment group",
"business_impact": "Business impact",
"business_service": "Service",
"caller_id": "Caller",
"category": "Category",
"caused_by": "Caused by Change",
"close_code": "Resolution code",
"close_notes": "Resolution notes",
"cmdb_ci": "Configuration item",
"contact_type": "Channel",
"description": "Description",
"impact": "Impact",
"knowledge": "Knowledge",
"number": "Number",
"parent_incident": "Parent Incident",
"problem_id": "Problem",
"resolved_by": "Resolved by",
"rfc": "Change Request",
"service_offering": "Service offering",
"short_description": "Short description",
"urgency": "Urgency",
"watch_list": "Watch list",
"work_notes": "Work notes"
},
"task_fields": [
"caller_id",
"category",
"impact",
"urgency",
"short_description",
"watch_list"
],
"template_record": {
"caller_id": "Evan Pyfrom",
"category": "Hardware",
"impact": "3 - Low",
"urgency": "3 - Low",
"short_description": "His mouse is stuttering",
"watch_list": "Sharlene Circelli"
}
},
{
"goal": "In the Service Operations workspace, create an incident for a {category} issue called in by {caller_id}: {short_description}. Set impact and urgency as {impact} and add {watch_list} to the watchlist",
"fields": {
"assignment_group": "Assignment group",
"business_impact": "Business impact",
"business_service": "Service",
"caller_id": "Caller",
"category": "Category",
"caused_by": "Caused by Change",
"close_code": "Resolution code",
"close_notes": "Resolution notes",
"cmdb_ci": "Configuration item",
"contact_type": "Channel",
"description": "Description",
"impact": "Impact",
"knowledge": "Knowledge",
"number": "Number",
"parent_incident": "Parent Incident",
"problem_id": "Problem",
"resolved_by": "Resolved by",
"rfc": "Change Request",
"service_offering": "Service offering",
"short_description": "Short description",
"urgency": "Urgency",
"watch_list": "Watch list",
"work_notes": "Work notes"
},
"task_fields": [
"caller_id",
"category",
"impact",
"urgency",
"short_description",
"watch_list"
],
"template_record": {
"caller_id": "Kennith Peto",
"category": "Network",
"impact": "2 - Medium",
"urgency": "2 - Medium",
"short_description": "The system is not accepting his new password",
"watch_list": "Nathanial Phoenix"
}
},
{
"goal": "In the Service Operations workspace, create an incident for a {category} issue called in by {caller_id}: {short_description}. Set impact and urgency as {impact} and add {watch_list} to the watchlist",
"fields": {
"assignment_group": "Assignment group",
"business_impact": "Business impact",
"business_service": "Service",
"caller_id": "Caller",
"category": "Category",
"caused_by": "Caused by Change",
"close_code": "Resolution code",
"close_notes": "Resolution notes",
"cmdb_ci": "Configuration item",
"contact_type": "Channel",
"description": "Description",
"impact": "Impact",
"knowledge": "Knowledge",
"number": "Number",
"parent_incident": "Parent Incident",
"problem_id": "Problem",
"resolved_by": "Resolved by",
"rfc": "Change Request",
"service_offering": "Service offering",
"short_description": "Short description",
"urgency": "Urgency",
"watch_list": "Watch list",
"work_notes": "Work notes"
},
"task_fields": [
"caller_id",
"category",
"impact",
"urgency",
"short_description",
"watch_list"
],
"template_record": {
"caller_id": "Mara Rineheart",
"category": "Software",
"impact": "1 - High",
"urgency": "1 - High",
"short_description": "All employee laptops in the New York office have been infected with malware",
"watch_list": "Dude Lewbowskie"
}
}
]
23 changes: 14 additions & 9 deletions src/browsergym/workarena/tasks/form_workspace.py
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Original file line number Diff line number Diff line change
Expand Up @@ -22,18 +22,23 @@ def setup_goal(self, page: Page) -> tuple[str, dict]:
if self.fixed_config is None:
self._set_required_config_attributes(config)
self.protected_fields = self.task_fields
# Generate the goal
goal = (
f"In the Service Operations workspace, create a new {self.table_label} with "
+ prettyprint_enum(
[
f'a value of "{self.template_record[f]}"'

if "goal" in self.config:
goal = self.config["goal"]
# replace placeholders
goal = goal.format(**self.template_record)
else:
goal = (
f"In the Service Operations workspace, create a new {self.table_label} with "
+ prettyprint_enum(
[
f'a value of "{self.template_record[f]}"'
+ f' for field "{self.config["fields"][f]}"'
for f in self.task_fields
]
)
+ "."
)
+ "."
)
info = {}

return goal, info
Expand Down Expand Up @@ -108,7 +113,7 @@ def validate(
logging.info(error_msg)
return (
0,
True,
False, # False because we should let the agent continue trying
error_msg,
{"message": error_msg},
)
Expand Down
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