Search Knowledge Articles by Keyword #194
Merged
Conversation
This file contains hidden or bidirectional Unicode text that may be interpreted or compiled differently than what appears below. To review, open the file in an editor that reveals hidden Unicode characters.
Learn more about bidirectional Unicode characters
Search Knowledge Articles by Keyword
|
✅ Valid PR for ActionPack Thank you for your contribution. This PR complies with the CONTRIBUTING.md. |
Rampriya-S
approved these changes
Oct 18, 2025
Contributor
Rampriya-S
left a comment
Rampriya-S
left a comment
There was a problem hiding this comment.
Thank you for the contribution, the Search Knowledge Articles by Keyword action looks good to me.
Sign up for free
to join this conversation on GitHub.
Already have an account?
Sign in to comment
2 participants
Add this suggestion to a batch that can be applied as a single commit.
This suggestion is invalid because no changes were made to the code.
Suggestions cannot be applied while the pull request is closed.
Suggestions cannot be applied while viewing a subset of changes.
Only one suggestion per line can be applied in a batch.
Add this suggestion to a batch that can be applied as a single commit.
Applying suggestions on deleted lines is not supported.
You must change the existing code in this line in order to create a valid suggestion.
Outdated suggestions cannot be applied.
This suggestion has been applied or marked resolved.
Suggestions cannot be applied from pending reviews.
Suggestions cannot be applied on multi-line comments.
Suggestions cannot be applied while the pull request is queued to merge.
Suggestion cannot be applied right now. Please check back later.
The Search Knowledge Articles by Keyword Flow Action allows ServiceNow developers to perform a self-service search within the knowledge base by providing a keyword input. It returns a JSON array of active knowledge article titles that contain the keyword in their short description. This action can be integrated with chatbots, virtual agents, or any flow requiring dynamic knowledge article retrieval.
Purpose
Given a keyword string, this action queries the kb_knowledge table for active articles whose short description contains the keyword, collects their titles, and returns them as a JSON-formatted string array. This facilitates real-time knowledge search capabilities directly within ServiceNow workflows.