Bucket Group Age Calculation - This calculates the bucket group age calculation #1873
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| var rec = new GlideRecord('case'); // any table which you want to use | ||
| rec.addEncodedQuery('stateNOT IN60,40, 20'); // filtering out all the closed/cancelled cases | ||
| rec.query(); | ||
| while (rec.next()) { | ||
| var openedDate = new GlideDateTime(rec.opened_at.getDisplayValue()); | ||
| var dur = GlideDateTime.subtract(openedDate,actualDateTime ); | ||
| //gs.info("dur"+dur.getNumericValue()) ; | ||
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Contributor
There was a problem hiding this comment. Remove commented out logs or explain if users can add it back in to add functionality. |
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| elapsedTime = dur.getNumericValue()/86400000 ; | ||
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Contributor
There was a problem hiding this comment. This is not a defined variable. Define it first. |
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| // gs.info ("elapsedTime" + elapsedTime) | ||
| // Check to see when the item was created | ||
| if (elapsedTime <= 2) aging = '0-2 Days'; | ||
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Contributor
There was a problem hiding this comment. aging is not defined anywhere. Declare it before setting it's value. |
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| if (elapsedTime > 2) aging = '3-4 Days'; | ||
| if (elapsedTime > 4) aging = '5-7 Days'; | ||
| if (elapsedTime > 7) aging = '8-15 Days'; | ||
| if (elapsedTime > 15) aging = '16-30 Days'; | ||
| if (elapsedTime > 30) aging = '31-60 Days'; | ||
| if (elapsedTime > 60) aging = '61-90 Days'; | ||
| if (elapsedTime > 90) aging = 'Over 90 Days'; | ||
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| rec.setWorkflow(false); // Skip any Business Rules | ||
| rec.autoSysFields(false); // Do not update system fields | ||
| rec.aging_category = aging; | ||
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Contributor
There was a problem hiding this comment. aging is not defined anywhere. Declare it before using it. |
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| rec.update(); | ||
| } | ||
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| @@ -0,0 +1 @@ | ||
| Find out all the cases with the difference in their create date and current date and put them in different buckets of their age. Then you can report on the aging. With this you will be able to run the Bucket Group reporting on tables without using PA. | ||
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Contributor
There was a problem hiding this comment. What is the benefit of these buckets? Why not create a report on the Case SLA for example? |
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Active = true or addActiveQuery is better. If you want to stick with this, explain in the comment what states 60, 40, 20 are exactly.