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Create incident task with same group as incident record. #1922

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Create incident task with same group as incident record. #1922

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Create Create Incident Task With Same Group
raghavs046 Oct 7, 2025
2a02f84
Update README.md
raghavs046 Oct 7, 2025
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13 changes: 13 additions & 0 deletions Core ServiceNow APIs/GlideRecord/getEncodedQuery/Create Incident Task With Same Group
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var incRec = new GlideRecord('incident');
incRec.addEncodedQuery('assignment_group=287ee6fea9fe198100ada7950d0b1b73^active=true'); // encoded Query to get incients assigned to particular group
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@WillemZeiler WillemZeiler Oct 7, 2025

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You are using a sys_id, can you in the comment add what it refers to?

incRec.query();
var eQry = incRec.getEncodedQuery();
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@WillemZeiler WillemZeiler Oct 7, 2025

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Add comment to show that this returns the encodedQuery


while(incRec.next()){
var iTask = new GlideRecord('incident_task');
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@WillemZeiler WillemZeiler Oct 7, 2025

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You are not executing this query. Additionally, why are you looking at incident_task here?

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@raghavs046 raghavs046 Oct 7, 2025 •
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@WillemZeiler I am using eQry to apply the query below. The requirement was to have an extra record for reporting purpose later.

iTask.initialize();
iTask.applyEncodedQuery(eQry);
iTask.setValue('incident', incRec.getUniqueValue());
iTask.insert();
}

4 changes: 4 additions & 0 deletions Core ServiceNow APIs/GlideRecord/getEncodedQuery/README.md
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/* This script will glide all active incidents assigned to a particular group and create incident task with same group.
This make use of applyEncodedQuery.
*/

1.In any GlideRecord query retrieve query using getEncodedQuery()

2.Apply this encoded query to create/update records (you can apply this query to other tables if query is appropriate).
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@WillemZeiler WillemZeiler Oct 7, 2025

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Do you have examples where you used this and why? That way it will add value in addition to the standard documentation: https://www.servicenow.com/docs/bundle/zurich-api-reference/page/app-store/dev_portal/API_reference/GlideRecord/concept/c_GlideRecordAPI.html

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@raghavs046 raghavs046 Oct 7, 2025

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@WillemZeiler This was a client requirement, where for a particular group they wanted a task generated to log some internal extra work they were doing during some of their internal transition.

This was done through a scheduled job (daily) for the required period and then the scheduled job was deactivated.

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