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Merged
shreyawani98 merged 2 commits into from
Oct 7, 2025
Merged

Iamshankha/auto tag incident feature #1927

shreyawani98 merged 2 commits into from
Oct 7, 2025

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@iamshankha
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@iamshankha iamshankha commented Oct 7, 2025 •
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PR Description:

Pull Request Checklist

Overview

  • I have read and understood the CONTRIBUTING.md guidelines
  • My pull request has a descriptive title that accurately reflects the changes
  • I've included only files relevant to the changes described in the PR title and description
  • I've created a new branch in my forked repository for this contribution

Code Quality

  • My code is relevant to ServiceNow developers
  • My code snippets expand meaningfully on official ServiceNow documentation (if applicable)
  • I've disclosed use of ES2021 features (if applicable)
  • I've tested my code snippets in a ServiceNow environment (where possible)

Repository Structure Compliance

  • I've placed my code snippet(s) in one of the required top-level categories:
    • Core ServiceNow APIs/
    • Server-Side Components/
    • Client-Side Components/
    • Modern Development/
    • Integration/
    • Specialized Areas/
  • I've used appropriate sub-categories within the top-level categories
  • Each code snippet has its own folder with a descriptive name

Documentation

  • I've included a README.md file for each code snippet
  • The README.md includes:
    • Description of the code snippet functionality
    • Usage instructions or examples
    • Any prerequisites or dependencies
    • (Optional) Screenshots or diagrams if helpful

Restrictions

  • My PR does not include XML exports of ServiceNow records
  • My PR does not contain sensitive information (passwords, API keys, tokens)
  • My PR does not include changes that fall outside the described scope

@iamshankha
Create Auto_Tag_Incident.js
7708c3a 
Incident Auto-Tagging
Automatically detects keywords like email, VPN, or server from the incident’s short description and description.
Creates a corresponding Label (if not already present) and a Label Entry linked to that incident to fulfill the requirement of auto tagging.

Benefit:
Helps automatically tag incidents with relevant keywords, improving searchability, categorization, and visibility across the platform.

Type: Before Business Rule
Table: Incident [incident]
@iamshankha
Create README.md
cb95bb5 
Incident Auto-Tagging

Automatically detects keywords like email, VPN, or server from the incident’s short description and description.
Creates a corresponding Label (if not already present) and a Label Entry linked to that incident to fulfill the requirement of auto tagging.

Benefit:
Helps automatically tag incidents with relevant keywords, improving searchability, categorization, and visibility across the platform.

Type: Before Business Rule
Table: Incident [incident]
@shreyawani98 shreyawani98 self-assigned this Oct 7, 2025
@shreyawani98
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shreyawani98 commented Oct 7, 2025

Hi @iamshankha

Looks good!
Thank you for your contribution.

@shreyawani98 shreyawani98 merged commit 56bf277 into ServiceNowDevProgram:main Oct 7, 2025
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@iamshankha @shreyawani98