Feature/auto assign cr

Server-Side Components/Business Rules/Auto Assign a CR/README.md

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+A business rule that auto-assigns the CR to an assignee from the current assignment group using the round-robin technique.

Server-Side Components/Business Rules/Auto Assign a CR/autoAssignCR.js

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+//Table: Change Request.
+//Condition: Assignment Group changes AND Assigned To is not empty
+//When to run: After Update
+(function executeRule(current, previous /*null when async*/ ) {
+    var groupSysId = 'b85d44954a3623120004689b2d5dd60a'; //sys_id of a current assignment group
+    var array = [];
+    // Fetch active users in the group
+    var membersGR = new GlideRecord('sys_user_grmember');
+    membersGR.addQuery('group', groupSysId);
+    membersGR.addQuery('user.active', true);
+    membersGR.query();
+    var userList = [];
+    while (membersGR.next()) {
+        userList.push(membersGR.user.toString());
+    }
+    // Round-robin tracking via sys_properties
+    var propName = 'round_robin.lastUser.' + groupSysId; // Name of the system property that stores the Assigned To value
+    var lastUser = gs.getProperty(propName, ''); // Value of the system property that stores the previous Assigned To value
+    var nextUserIndex = 0;
+    if (lastUser) {
+        var lastIndex = userList.indexOf(lastUser);
+        nextUserIndex = (lastIndex + 1) % userList.length;
+    }
+    var nextUser = userList[nextUserIndex];
+    gs.setProperty(propName, nextUser); //Setting the new value for the system property.
+    current.assigned_to = nextUser;
+    current.update();
+
+})(current, previous);