Hack2025

Server-Side Components/Background Scripts/Problem from Incident/Creation of Problem

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+var CreateProblemFromIncident = Class.create();
+CreateProblemFromIncident.prototype = {
+    initialize: function() {
+    },
+
+    createProblem: function(incidentSysId) {
+        var incidentGR = new GlideRecord('incident');
+        if (!incidentGR.get(incidentSysId)) {
+            gs.error('Incident not found: ' + incidentSysId);
+            return null;
+        }
+
+        var problemGR = new GlideRecord('problem');
+        problemGR.initialize();
+        problemGR.short_description = 'Problem related to: ' + incidentGR.short_description;
+        problemGR.description = 'Derived from Incident ' + incidentGR.number + ': ' + incidentGR.description;
+        problemGR.impact = incidentGR.impact;
+        problemGR.urgency = incidentGR.urgency;
+        problemGR.priority = incidentGR.priority;
+        problemGR.cmdb_ci = incidentGR.cmdb_ci;
+        problemGR.opened_by = gs.getUserID();
+        problemGR.insert();
+
+        // Link the incident to the problem
+        incidentGR.problem_id = problemGR.sys_id;
+        incidentGR.update();
+
+        return problemGR.sys_id;
+    },
+
+    type: 'CreateProblemFromIncident'
+};

Server-Side Components/Background Scripts/Problem from Incident/Readme.md

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+# CreateProblemFromIncident Script Include
+
+This ServiceNow Script Include automates the creation of a Problem record from an existing Incident record.
+
+## 🔧 Functionality
+
+- Fetches the Incident using its `sys_id`.
+- Creates a new Problem record with relevant fields copied from the Incident.
+- Links the Incident to the newly created Problem via the `problem_id` field.
+
+## 📥 Input
+
+- `incidentSysId`: The `sys_id` of the Incident record.
+
+## 📤 Output
+
+- Returns the `sys_id` of the newly created Problem record.
+
+## 🧪 Example Usage (via Script or Flow)
+
+
+var creator = new CreateProblemFromIncident();
+var newProblemSysId = creator.createProblem('INCIDENT_SYS_ID_HERE');