Create P1 Incident – ServiceNow Script

Server-Side Components/Background Scripts/Create P1 Incident/P1 Incident

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+(function() {
+    var incidentGR = new GlideRecord('incident');
+    incidentGR.initialize();
+    incidentGR.short_description = 'Critical system outage';
+    incidentGR.description = 'All users are unable to access the core application. Immediate attention required.';
+    incidentGR.impact = 1; // High
+    incidentGR.urgency = 1; // High
+    incidentGR.priority = 1; // P1
+    incidentGR.category = 'network'; // Example category
+    incidentGR.assignment_group = 'NETWORK_SUPPORT'; // Replace with actual group sys_id or name
+    incidentGR.caller_id = gs.getUserID(); // Current user
+    incidentGR.insert();
+
+    gs.info('P1 Incident created: ' + incidentGR.number);
+})();

Server-Side Components/Background Scripts/Create P1 Incident/Readme.md

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+# Create P1 Incident – ServiceNow Script
+
+This script automates the creation of a **Priority 1 (P1)** Incident in ServiceNow. It is useful for testing, automation, or simulating critical incident scenarios.
+
+## 🧩 Purpose
+
+To quickly generate a high-priority incident record with predefined values for urgency, impact, and description.
+
+## 🛠️ Script Details
+
+- **Table**: `incident`
+- **Priority**: 1 (High Impact + High Urgency)
+- **Fields Set**:
+  - `short_description`: "Critical system outage"
+  - `description`: Detailed explanation of the issue
+  - `impact`: 1 (High)
+  - `urgency`: 1 (High)
+  - `priority`: 1 (Calculated)
+  - `assignment_group`: Example group (`NETWORK_SUPPORT`)
+  - `caller_id`: Current logged-in user
+
+## ▶️ How to Use
+
+### Option 1: Background Script
+
+1. Navigate to **System Definition > Scripts - Background**
+2. Paste the script
+3. Run it
+
+### Option 2: Script Include
+
+Wrap the logic in a Script Include and call it from a Flow, Business Rule, or UI Action.
+
+## 🧪 Example Output
+