Update P1 Incidents to P3 – ServiceNow Script

Server-Side Components/Background Scripts/Lower down the incident Priorit/Readme.md

@@ -0,0 +1,29 @@
+# Update P1 Incidents to P3 – ServiceNow Script
+
+This script updates all Priority 1 (P1) incidents to Priority 3 (P3) in ServiceNow. It is useful for bulk downgrading incident priority based on revised impact or urgency assessments.
+
+## 🧩 Purpose
+
+To lower the priority of existing P1 incidents to P3 by adjusting their impact and urgency values.
+
+## 🛠️ Script Details
+
+- **Table**: `incident`
+- **Target**: Incidents with `priority = 1`
+- **Changes Made**:
+  - `impact`: Changed from 1 (High) to 2 (Medium)
+  - `urgency`: Changed from 1 (High) to 2 (Medium)
+  - `priority`: Recalculated to 3 (P3)
+
+## ▶️ How to Use
+
+### Option 1: Background Script
+
+1. Navigate to **System Definition > Scripts - Background**
+2. Paste the script
+3. Run it
+
+### Option 2: Script Include
+
+Wrap the logic in a Script Include and call it from a Flow, Business Rule, or UI Action.
+

Server-Side Components/Background Scripts/Lower down the incident Priorit/Update Priority

@@ -0,0 +1,17 @@
+
+    var gr = new GlideRecord('incident');
+    gr.addQuery('priority', 1); // P1 incidents
+    gr.query();
+
+    var count = 0;
+    while (gr.next()) {
+        gr.impact = 2; // Medium
+        gr.urgency = 2; // Medium
+        gr.priority = 3; // P3
+        gr.update();
+        gs.info('Updated Incident to P3: ' + gr.number);
+        count++;
+    }
+
+    gs.info('Total P1 Incidents Updated to P3: ' + count);
+