Restrict Updating metrics on system generated comments

Server-Side Components/Background Scripts/Get incident count based on priority/IncidentCount.js

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+(function() {
+    var priorities = {};
+    var agg = new GlideAggregate('incident');
+    agg.addAggregate('COUNT');
+    agg.groupBy('priority');
+    agg.query();
+    while (agg.next()) {
+        var priority = agg.getDisplayValue('priority') || 'No Priority Set';
+        var count = agg.getAggregate('COUNT');
+        priorities[priority] = parseInt(count, 10);
+    }
+    for (var priority in priorities) {
+        gs.info('Priority: ' + priority + ' | Count: ' + priorities[priority]);
+    }
+})();

Server-Side Components/Background Scripts/Get incident count based on priority/README.md

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+//To get the incident count based on priority.

Server-Side Components/Business Rules/Restrict System Generated Comments from Updating ITIL Metrics/README.md

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+//Restrict System Generated Comments from Updating ITIL Metrics on the task metric reporting table.

Server-Side Components/Business Rules/Restrict System Generated Comments from Updating ITIL Metrics/RestrictSystemCommentsOnTaskMetric.js

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+//Table: Task Metric Reporting Table.
+//When to run:Before update
+//Conditions: Updated by is system
+
+//Script
+(function executeRule(current, previous /null when async/ ) {
+
+    var caseSysid = current.u_task_number.sys_id;
+    var grCase = new GlideRecord('sn_customerservice_case');
+    if (grCase.get(caseSysid)) {
+        var latestEntry = grCase.comments.getJournalEntry(1).toString();
+        var latestWorknote = grCase.work_notes.getJournalEntry(1).toString();
+        if (latestEntry.includes('System') || latestWorknote.includes('System')) {
+            current.setAbortAction(true);
+        }
+    }