Count_Related_Incidents_to_Problem

Server-Side Components/Business Rules/CountRelatedIncident/README.md

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+# Count Related Incidents for a Problem Record (Business Rule)
+
+Purpose
+This Business Rule calculates and displays the **number of incidents** linked to a specific **Problem record** in ServiceNow.
+
+Whenever a problem record is opened or updated, it counts all related incidents and shows the count as an informational message.
+

Server-Side Components/Business Rules/CountRelatedIncidents/CountIncidents.js

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+
+
+(function executeRule(current, previous /*null when async*/) {
+
+var problemSysId = current.sys_id; 
+var agg = new GlideAggregate('incident');
+agg.addQuery('problem_id', problemSysId); 
+agg.addAggregate('COUNT'); 
+agg.query();
+
+if (agg.next()) {
+    var incidentCount = agg.getAggregate('COUNT');
+    gs.addInfoMessage('There are ' + incidentCount + ' incidents related to this problem.');
+}
+
+})(current, previous);

Server-Side Components/Business Rules/DateDifference.js

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+(function executeRule(current, previous /*null when async*/) {
+
+        // Add your code here
+if(current.u_termination_date.changes()){
+                var date1=current.u_current_date;
+        var date2=current.u_termination_date;
+
+        var res=onDemand1(date1,date2);
+        gs.addInfoMessage("Date Difference is :"+res);
+
+}
+})(current, previous);

Server-Side Components/Business Rules/MyFolder/CreateProblem.js

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+(function executeRule(current, previous /*null when async*/) {
+
+        // Add your code here
+if(current.category == 'hardware'){
+        var gr=new GlideRecord('problem');
+        gr.initialize();
+        gr.short_description=current.short_description;
+        gr.category=current.category;
+        gr.impact=current.impact;
+        gr.urgency=current.urgency;
+        gr.insert();
+
+}
+})(current, previous);

Server-Side Components/Business Rules/MyFolder/README.md

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+This script is a ServiceNow Business Rule that automatically creates a Problem record whenever an Incident is created with the category set to "hardware". 
+It helps in ensuring that hardware-related incidents are tracked and analyzed properly through Problem Management.

Server-Side Components/Business Rules/ProblemCount.js

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+
+
+(function executeRule(current, previous /*null when async*/) {
+
+var problemSysId = current.sys_id; 
+var agg = new GlideAggregate('incident');
+agg.addQuery('problem_id', problemSysId); 
+agg.addAggregate('COUNT'); 
+agg.query();
+
+if (agg.next()) {
+    var incidentCount = agg.getAggregate('COUNT');
+    gs.addInfoMessage('There are ' + incidentCount + ' incidents related to this problem.');
+}
+
+})(current, previous);

Server-Side Components/Script Includes/Usermanagement/README.md

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+# Filter Users by Department
+
+
+This Script Include returns users whose department is the same as the currently logged-in user’s department.  
+It can be used to filter the Caller field or any user reference field to show only users from the same department.

Server-Side Components/Script Includes/Usermanagement/userManagement

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+var getSameDeptUsers = Class.create();
+getSameDeptUsers.prototype = {
+    initialize: function() {},
+    getSameDept: function() {
+        var user = gs.getUser().getDepartmentID();
+        var d = new GlideRecord('sys_user');
+        d.addQuery('department', user);
+        d.query();
+
+        var str = "";
+        while (d.next()) {
+            str = str + "," + d.sys_id;
+        }
+        return 'sys_idIN' + str;
+
+    },
+
+    type: 'getSameDeptUsers'
+};