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Feature/error parent inc #2203

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Feature/error parent inc #2203

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3c58e3b
Add README for error message display functionality
HackoDev1530 Oct 17, 2025
c0bf7c4
Implement error handling for parent incident resolution
HackoDev1530 Oct 17, 2025
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1 change: 1 addition & 0 deletions Server-Side Components/Business Rules/Show Error Message Parent INC/README.md
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Original file line number Diff line number Diff line change
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Displaying the error message when resolving the parent incident with the open child incidents.
11 changes: 11 additions & 0 deletions Server-Side Components/Business Rules/Show Error Message Parent INC/script.js
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//Table: Incident
//When To Run: Before update
//Condition: State changes to Resolved
var inc = new GlideRecord('incident');
inc.addQuery('parent_incident',current.sys_id);
inc.addEncodedQuery('active=true^stateIN1,2,3');
inc.query();
if(inc.getRowCount() != 0){
gs.addErrorMessage('Resolve the child incident(s) before resovling the parent incident');
current.setAbortAction(true);
}
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