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Auto Close Resolve cases #2210

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AutoResolveCases.js
Indra-kolge Oct 17, 2025
3d8ed86
README.md
Indra-kolge Oct 17, 2025
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14 changes: 14 additions & 0 deletions Server-Side Components/Business Rules/AutoResolveCases/AutoResolveCases.js
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// Auto Close Incidents after 7 days in Resolved state
(function() {
var gr = new GlideRecord('incident');
gr.addQuery('state', '6'); // 6 = Resolved
gr.addQuery('resolved_at', '<=', gs.daysAgoStart(7));
gr.query();

while (gr.next()) {
gr.state = 7; // 7 = Closed
gr.close_notes = 'Automatically closed after 7 days of resolution.';
gr.update();
// gs.info('Closed Incident: ' + gr.number);
}
})();
8 changes: 8 additions & 0 deletions Server-Side Components/Business Rules/AutoResolveCases/README.md
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# Auto-Close Resolved Incidents After 7 Days

This Business rule automatically closes any Incident that has been in a "Resolved" state for 7 days.

### How
Queries incident table.
Finds records with state = Resolved and resolved_at older than 7 days.
Changes state to Closed.
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