Add comments BG

Server-Side Components/Background Scripts/Add Comments/01README.md

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+ServiceNow Background Script – Add Comments on Behalf of a User
+Overview
+
+This ServiceNow Background Script allows you to add comments or work notes to a record on behalf of a specific user.
+Normally, when comments are added directly via scripts, they appear as the integration user. Using this script, the comment will show the actual user in the Activity Formatter.
+
+This is perfect for Hacktoberfest contributions, demos, or integration testing.
+
+Features
+
+Works directly in Scripts – Background in ServiceNow.
+
+Adds comments or work notes as a specified user.
+
+Can be used for the Incident table or easily adapted for other tables.
+
+Logs success or error messages in the Background Script output.
+
+How to Use
+
+Open Scripts – Background in your ServiceNow instance.
+
+Copy and paste the script.
+
+Update the input variables at the top of the script:
+
+var incidentSysId = 'INCIDENT_SYSID'; // sys_id of the record
+var userName = 'john.doe';                 // user_name to attribute the comment to
+var commentText = 'Your comment here';     // comment content
+var journalField = 'comments';             // 'comments' or 'work_notes'
+
+
+Click Run Script.
+
+Check the Activity Formatter of the record to see the comment added under the correct user.
+
+Example
+var incidentSysId = '1234567890abcdef';
+var userName = 'john.doe';
+var commentText = 'This is my Hacktoberfest comment!';
+var journalField = 'comments';
+
+
+After running, the comment will appear in the Incident’s activity log as if john.doe added it.

Server-Side Components/Background Scripts/Add Comments/Add_Comments_Script.js

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+var incidentSysId = 'e9859dd4c39b2210ffd47205e401312d'; // sys_id of the incident
+    var userName = 'john.doe';                 // user_name of the user adding the comment
+    var commentText = 'This is my Hacktoberfest comment via Background Script!'; // Comment text
+    var journalField = 'comments';             // Can be 'comments' or 'work_notes'
+	  //var journalField='work_notes';
+
+    var incidentGR = new GlideRecord('incident');
+    if (incidentGR.get(incidentSysId)) {
+        incidentGR[journalField].setJournalEntry(commentText, userName);
+        incidentGR.update();
+        gs.info('Comment added successfully on Incident ' + incidentSysId + ' by ' + userName + '.');
+    } else {
+        gs.error('Incident not found for sys_id: ' + incidentSysId);
+    }