Patch 20

Server-Side Components/Business Rules/CountRelatedIncident/Count Incidents.js

@@ -0,0 +1,14 @@
+(function executeRule(current, previous /*null when async*/) {
+
+var problemSysId = current.sys_id; 
+var agg = new GlideAggregate('incident');
+agg.addQuery('problem_id', problemSysId); 
+agg.addAggregate('COUNT'); 
+agg.query();
+
+if (agg.next()) {
+    var incidentCount = agg.getAggregate('COUNT');
+    gs.addInfoMessage('There are ' + incidentCount + ' incidents related to this problem.');
+}
+
+})(current, previous);

Server-Side Components/Business Rules/DateDifference.js

@@ -0,0 +1,12 @@
+(function executeRule(current, previous /*null when async*/) {
+
+        // Add your code here
+if(current.u_termination_date.changes()){
+                var date1=current.u_current_date;
+        var date2=current.u_termination_date;
+
+        var res=onDemand1(date1,date2);
+        gs.addInfoMessage("Date Difference is :"+res);
+
+}
+})(current, previous);

Server-Side Components/Business Rules/MyFolder/CreateProblem.js

@@ -0,0 +1,14 @@
+(function executeRule(current, previous /*null when async*/) {
+
+        // Add your code here
+if(current.category == 'hardware'){
+        var gr=new GlideRecord('problem');
+        gr.initialize();
+        gr.short_description=current.short_description;
+        gr.category=current.category;
+        gr.impact=current.impact;
+        gr.urgency=current.urgency;
+        gr.insert();
+
+}
+})(current, previous);

Server-Side Components/Business Rules/MyFolder/README.md

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+This script is a ServiceNow Business Rule that automatically creates a Problem record whenever an Incident is created with the category set to "hardware". 
+It helps in ensuring that hardware-related incidents are tracked and analyzed properly through Problem Management.

Server-Side Components/Business Rules/ProblemCount.js

@@ -0,0 +1,16 @@
+
+
+(function executeRule(current, previous /*null when async*/) {
+
+var problemSysId = current.sys_id; 
+var agg = new GlideAggregate('incident');
+agg.addQuery('problem_id', problemSysId); 
+agg.addAggregate('COUNT'); 
+agg.query();
+
+if (agg.next()) {
+    var incidentCount = agg.getAggregate('COUNT');
+    gs.addInfoMessage('There are ' + incidentCount + ' incidents related to this problem.');
+}
+
+})(current, previous);

Server-Side Components/Script Includes/LoggedInUsersCountries/LoggedInUsersCountries.js

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+var getLoggedUserCountryLocs = Class.create();
+getLoggedUserCountryLocs.prototype = {
+    initialize: function() {
+    },
+            getCountry: function() {
+
+        gs.addInfoMessage(gs.getUserID());
+        var gr = new GlideRecord('sys_user');
+        gr.addQuery('sys_id', gs.getUserID());
+        gr.query();
+        if (gr.next()) {
+            var loc = gr.location;
+            var country = gr.location.country;
+        }
+
+
+        var grUsers = new GlideRecord('cmn_location');
+
+        grUsers.addQuery('country', country);
+        grUsers.query();
+        var locs = "";
+        while (grUsers.next()) {
+
+            locs += grUsers.sys_id + ",";
+        }
+        gs.addInfoMessage(locs);
+        var users = new GlideRecord('sys_user');
+        users.addQuery('location', 'IN', locs);
+        users.query();
+
+        var l = "";
+        while (users.next()) {
+
+            l += users.sys_id + ",";
+
+        }
+        return 'sys_idIN' + l;
+    },
+
+    type: 'getLoggedUserCountryLocs'
+};

Server-Side Components/Script Includes/LoggedInUsersCountries/README.md

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+# getLoggedUserCountryLocs Script Include
+
+## Overview
+
+The **getLoggedUserCountryLocs** Script Include is a custom ServiceNow utility that retrieves all users who belong to the same **country** as the **currently logged-in user**.  
+
+It performs this by:
+1. Fetching the logged-in user's country (based on their location record).
+2. Identifying all location records that belong to the same country.
+3. Gathering all users assigned to those locations.
+4. Returning a GlideRecord-encoded query string (`sys_idIN...`) that can be used to filter or query other records.

Server-Side Components/Script Includes/Usermanagement/README.md

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+# Filter Users by Department
+
+
+This Script Include returns users whose department is the same as the currently logged-in user’s department.  
+It can be used to filter the Caller field or any user reference field to show only users from the same department.

Server-Side Components/Script Includes/Usermanagement/userManagement

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+var getSameDeptUsers = Class.create();
+getSameDeptUsers.prototype = {
+    initialize: function() {},
+    getSameDept: function() {
+        var user = gs.getUser().getDepartmentID();
+        var d = new GlideRecord('sys_user');
+        d.addQuery('department', user);
+        d.query();
+
+        var str = "";
+        while (d.next()) {
+            str = str + "," + d.sys_id;
+        }
+        return 'sys_idIN' + str;
+
+    },
+
+    type: 'getSameDeptUsers'
+};