Feature/Background script for inactive users tickets

Server-Side Components/Background Scripts/Get Orphan Incidents/README.md

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+# ServiceNow Background Script – Find Orphaned Incidents
+
+
+This background script helps to identify **orphaned incident records** — incidents that are not assigned to any **user** or **assignment group** and are still open.  
+

Server-Side Components/Background Scripts/Get Orphan Incidents/get_orphan_incidents.js

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+var gr = new GlideRecord('incident');
+gr.addNullQuery('assigned_to');
+gr.addNullQuery('assignment_group');
+gr.addQuery('state', '!=', 7); // not closed
+gr.query();
+gs.info("Orphaned incidents count:"+gr.getRowCount());
+while (gr.next()) {
+    gs.info('Orphaned incident: ' + gr.number + ' - ' + gr.short_description);
+}

Server-Side Components/Background Scripts/Identify Inactive Users with Open Tickets/README.md

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+# ServiceNow Background Script – Identify Inactive Users with Open Incidents
+
+This background script helps admin to identify **inactive users** who still have **open incidents** assigned to them.  
+It’s particularly useful during **user cleanup, offboarding audits, or reassignment activities** to ensure no tickets remain unaddressed.

Server-Side Components/Background Scripts/Identify Inactive Users with Open Tickets/identify_inactive_users_with_open_tickets.js

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+var user = new GlideRecord('sys_user');
+user.addQuery('active', false);
+user.query();
+while (user.next()) {
+    var inc = new GlideRecord('incident');
+    inc.addQuery('assigned_to', user.sys_id);
+    inc.addQuery('state', '!=', 7); // not Closed
+    inc.query();
+    while (inc.next()) {
+        gs.info('Inactive user with open ticket: ' + user.name + ' → ' + inc.number);
+    }
+}