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Security: SpiriitLabs/JiraServiceDesk

Security

SECURITY.md

Security Policy

Supported Versions

This project is actively maintained. The following versions are currently supported with security updates:

Version Supported
Latest

Reporting a Vulnerability

If you discover a security vulnerability, please do not open a public issue.

Instead, report it securely by emailing:

📫 [email protected]

Please include:

  • A clear and concise description of the issue
  • Steps to reproduce if possible
  • Any relevant logs or proof-of-concept code

We aim to respond to all responsible disclosures within 72 hours.

Scope

This security policy applies to:

  • The Symfony web application
  • FrankenPHP binary deployment setup
  • Integration with Jira via the php-JiraCloud-RESTAPI

It does not apply to:

  • Third-party dependencies or services (e.g., Jira itself, database configuration, reverse proxy setup)
  • Custom deployments outside the officially supported Docker or binary method

Recommendations

To protect your instance, we recommend:

  • Running behind a secure reverse proxy (e.g., Nginx with HTTPS)
  • Keeping your .env file secure and out of version control
  • Using strong, unique secrets for APP_SECRET and tokens
  • Monitoring logs and webhook activity

There aren’t any published security advisories