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docs: add troubleshooting section for SAP LMS 403 errors #361

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24 changes: 24 additions & 0 deletions connection-guides/lms/sapsuccessfactors.mdx
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Expand Up @@ -142,6 +142,30 @@ flow you follow will depend on your use case.
</Step>
</Steps>

## Troubleshooting

### 403 Error When Connecting Account

If you receive a 403 error when connecting your SAP SuccessFactors account, follow these troubleshooting steps:

<Steps>
<Step title="Verify All Credentials">
Double-check that all the credentials you entered are correct and match the values from your SAP SuccessFactors account.
</Step>

<Step title="Verify Company ID">
The Company ID is a common source of connection issues. Ensure that the Company ID you entered matches the company ID in your Learning Domain URL.

For example, if your Learning Domain URL is `https://company123.scdemo.successfactors.com/`, the Company ID should typically be `company123`.

You can verify the Company ID by checking the value shown in your profile modal (accessible from the profile image in the upper right-hand corner).
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Copilot AI Jan 6, 2026

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The example provided here suggests the Company ID matches the subdomain in the Learning Domain URL (e.g., company123). However, this may be misleading when compared to the actual examples shown elsewhere in the document (lines 35 and 123), which use sfcpart000906.scdemo.successfactors.com/.

Consider using a more realistic example that aligns with the pattern shown in the screenshots, such as sfcpart000906, or clarify that the relationship between the subdomain and Company ID can vary. The current simplified example might cause confusion when users compare it to their actual URLs.

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The Company ID is a common source of connection issues. Ensure that the Company ID you entered matches the company ID in your Learning Domain URL.
For example, if your Learning Domain URL is `https://company123.scdemo.successfactors.com/`, the Company ID should typically be `company123`.
You can verify the Company ID by checking the value shown in your profile modal (accessible from the profile image in the upper right-hand corner).
The Company ID is a common source of connection issues. In many environments, the Company ID corresponds to the company-specific part of your Learning Domain URL.
For example, if your Learning Domain URL is `https://sfcpart000906.scdemo.successfactors.com/`, the Company ID is often `sfcpart000906`. However, this relationship can vary between tenants.
Always verify the Company ID by checking the value shown in your profile modal (accessible from the profile image in the upper right-hand corner) and use that value if it differs from the URL.

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</Step>

<Step title="Check Learning Domain URL Format">
Ensure the Learning Domain URL is correctly formatted and includes the protocol (https://) and trailing slash if required.
</Step>
</Steps>

## Additional Configuration Required For Creating Content via Open Content Network

### Create New Admin Role and User
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