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Manage Subscription updates - new Essentials plan
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Update usage-management.md
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2 changes: 1 addition & 1 deletion blog-service/2023/12-31.md
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Expand Up @@ -686,7 +686,7 @@ We've increased the maximum number of time series processed by a single aggregat

#### Account Page Improvements

We've enhanced our [**Account** page](/docs/manage/manage-subscription/sumo-logic-credits-accounts/#viewing-the-account-information) to make it easier for you to understand how your credits are being allocated. With **Details of Credit Usage**, you can separate out your ingest, storage, and scan credit burn rates as **Promotional Credits** covers any promotional credits you are using with the account. You can also filter your view by day, week, and month, or view by time period. And you can download these reports as a CSV.
We've enhanced our [**Account Overview** page](/docs/manage/manage-subscription/sumo-logic-credits-accounts/#account-overview) to make it easier for you to understand how your credits are being allocated. With **Details of Credit Usage**, you can separate out your ingest, storage, and scan credit burn rates as **Promotional Credits** covers any promotional credits you are using with the account. You can also filter your view by day, week, and month, or view by time period. And you can download these reports as a CSV.


---
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2 changes: 1 addition & 1 deletion blog-service/2024-03-04-manage.md
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Expand Up @@ -12,4 +12,4 @@ import useBaseUrl from '@docusaurus/useBaseUrl';

<a href="https://help.sumologic.com/release-notes-service/rss.xml"><img src={useBaseUrl('img/release-notes/rss-orange2.png')} alt="icon" width="50"/></a>

New - We're happy to introduce you to new accounts page enhancements such as Dynamic Forecasts, Credit Baseline, Total Credits Usage Breakdown, Time Series View, and Usage % Change. [Learn more](/docs/manage/manage-subscription/sumo-logic-flex-accounts/#account-page).
New - We're happy to introduce you to new accounts page enhancements such as Dynamic Forecasts, Credit Baseline, Total Credits Usage Breakdown, Time Series View, and Usage % Change. [Learn more](/docs/manage/manage-subscription/sumo-logic-flex-accounts/#account-overview).
2 changes: 1 addition & 1 deletion docs/get-started/sign-up.md
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Expand Up @@ -65,7 +65,7 @@ After your trial ends, your account will automatically convert to a Free account
<sup>3</sup> Forwards your logs to an S3 bucket after being collected and analyzed in Sumo Logic.<br/>
<sup>4</sup> Notifies you in real-time when errors occur on your systems.

For more information, see [Sumo Logic Pricing](https://www.sumologic.com/pricing) and [Manage Subscription](/docs/manage/manage-subscription).
For information on plan types and pricing, see [Sumo Logic Pricing](https://www.sumologic.com/pricing) and [Manage Subscription](/docs/manage/manage-subscription).

## Sign up through AWS Marketplace

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10 changes: 5 additions & 5 deletions docs/integrations/sumo-apps/data-volume.md
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Expand Up @@ -22,7 +22,7 @@ The Data Volume Index must be enabled by an administrator.

To enable the Data Volume Index:

1. [**Classic UI**](/docs/get-started/sumo-logic-ui-classic). In the main Sumo Logic menu, select **Administration > Account > Data Management**. <br/>[**New UI**](/docs/get-started/sumo-logic-ui). In the top menu select **Administration**, and then under **Account** select **Data Management**. You can also click the **Go To...** menu at the top of the screen and select **Data Management**.
1. [**Classic UI**](/docs/get-started/sumo-logic-ui-classic). In the main Sumo Logic menu, select **Administration > Account > Data Management**. <br/>[**New UI**](/docs/get-started/sumo-logic-ui). In the top menu select **Administration**, and then under **Account** select **Data Management**. You can also click the **Go To...** menu at the top of the screen and select **Data Management**.
1. Under **Data Volume**, select **Enable**.

<img src={useBaseUrl('img/manage/ingestion-volume/data_volume_check_box.png')} alt="Enable Data Volume Index" style={{border: '1px solid gray'}} width="800"/>
Expand Down Expand Up @@ -59,7 +59,7 @@ Use this dashboard to:
* Determine the log ingest volume and trends in GB across various tiers.
* Identify spikes where current hour ingestion is above 50% from the last hour. Identify outliers and forecast your data ingestion.
* Determine the log data for default index and top non-default indexes.
* Compare current ingestion to capacity and review any overages. You must configure the “Daily_Log_Ingest_Capacity” variable based on your Account Subscription. If you have Credit based plan, please check with your account executive to determine these values for your account. Otherwise, see the [**Account Overview**](/docs/manage/manage-subscription/sumo-logic-credits-accounts/#account-page) page to get your capacity values.
* Compare current ingestion to capacity and review any overages. You must configure the “Daily_Log_Ingest_Capacity” variable based on your Account Subscription. If you have Credit based plan, please check with your account executive to determine these values for your account. Otherwise, see the [**Account Overview**](/docs/manage/manage-subscription/sumo-logic-credits-accounts/#account-overview) page to get your capacity values.

<img src={useBaseUrl('img/integrations/sumo-apps/Data-Volume-Logs.png')} alt="Data volume dashboards" />

Expand All @@ -83,7 +83,7 @@ Use this dashboard to:
* Determine the ingested DPM by various dimensions their
* Examine trends over time.
* Identify the spikes where current hour ingestion is above 50% from the last hour.
* Identify ingestion outliers and forecast data ingestion, analyze the comparison of your current ingestion to your capacity, and review any overages. You must configure the “Metric_DPM_Ingest_Capacity” variable that needs to be configured based on Account Subscription. If you have a Credit-based plan, please check with your account executive to determine these values for your account. Otherwise, see the [**Account Overview**](/docs/manage/manage-subscription/sumo-logic-credits-accounts/#account-page) page to see your Capacity Values.
* Identify ingestion outliers and forecast data ingestion, analyze the comparison of your current ingestion to your capacity, and review any overages. You must configure the “Metric_DPM_Ingest_Capacity” variable that needs to be configured based on Account Subscription. If you have a Credit-based plan, please check with your account executive to determine these values for your account. Otherwise, see the [**Account Overview**](/docs/manage/manage-subscription/sumo-logic-credits-accounts/#account-overview) page to see your Capacity Values.

<img src={useBaseUrl('img/integrations/sumo-apps/Data-Volume-Metrics.png')} alt="Data volume dashboards" />

Expand All @@ -103,7 +103,7 @@ Use this dashboard to:
The **Data Volume - Capacity Utilization** dashboard provides views of subscribed, actual, and percentage capacity utilization for logs and metrics.

Use this dashboard to:
* Identify the log and metrics ingestion capacity of your subscription. You must configure the "Daily_Log_Ingest_Capacity" and “Metric_DPM_Ingest_Capacity” variables based on your plan with Sumo Logic. If you have a Credit-based plan, please check with your account executive to determine these values for your account. Otherwise, see the [**Account Overview**](/docs/manage/manage-subscription/sumo-logic-credits-accounts/#account-page) page to view the log ingest capacity value and metric DPM ingest capacity value.
* Identify the log and metrics ingestion capacity of your subscription. You must configure the "Daily_Log_Ingest_Capacity" and “Metric_DPM_Ingest_Capacity” variables based on your plan with Sumo Logic. If you have a Credit-based plan, please check with your account executive to determine these values for your account. Otherwise, see the [**Account Overview**](/docs/manage/manage-subscription/sumo-logic-credits-accounts/#account-overview) page to view the log ingest capacity value and metric DPM ingest capacity value.
* Identify the average ingestion and subscribed ingestion capacity by percentage for logs and metrics.

<img src={useBaseUrl('img/integrations/sumo-apps/Data-Volume-Capacity-Utilization.png')} alt="Data volume dashboards" />
Expand Down Expand Up @@ -131,4 +131,4 @@ import AppUpdate from '../../reuse/apps/app-update.md';

import AppUninstall from '../../reuse/apps/app-uninstall.md';

<AppUninstall/>
<AppUninstall/>
Original file line number Diff line number Diff line change
Expand Up @@ -6,7 +6,7 @@ description: Add scheduled searches that monitor log ingestion and send alerts.

import useBaseUrl from '@docusaurus/useBaseUrl';

This article describes how to configure ingest alerts that you can schedule to get timely information about ingestion usage or throttling. The information in this article applies to [Cloud Flex Legacy accounts](/docs/manage/manage-subscription/cloud-flex-legacy-accounts/). To monitor ingestion for Sumo Logic Credits accounts, see [Monitoring account usage](/docs/manage/manage-subscription/sumo-logic-credits-accounts/#monitoring-account-usage).
This article describes how to configure ingest alerts that you can schedule to get timely information about ingestion usage or throttling. The information in this article applies to [Cloud Flex Legacy accounts](/docs/manage/manage-subscription/cloud-flex-legacy-accounts/). To monitor ingestion for Sumo Logic Credits accounts, see [Sumo Logic Credits Account Overview](/docs/manage/manage-subscription/sumo-logic-credits-accounts/#account-overview).

With the exception of the [Throttling alert](#throttling-alert) described below, these alerts apply to logs, not metrics. For metrics volume queries, use the [Metrics Data Volume Index](data-volume-index/metrics-data-volume-index.md).

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45 changes: 21 additions & 24 deletions docs/manage/manage-subscription/close-cancel-sumo-account.md
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@@ -1,37 +1,34 @@
---
id: close-cancel-sumo-account
title: Close or Cancel a Sumo Logic Account
description: The owner of a Sumo Logic Free or Trial account may delete their Organization from Sumo Logic, which will close the account permanently.
id: close-cancel-sumo-account
title: Close or Cancel a Sumo Logic Account (Free, Trial, or Paid Plans)
sidebar_label: Close or Cancel Your Account
description: Learn how to permanently close a Sumo Logic Free or Trial account or cancel a paid account like Essentials or Enterprise.
---

This topic covers how to delete your organization from a Sumo Logic Free or Trial account and permanently close the account. It also provides instructions for cancelling a Sumo Logic licensed account. 
This guide explains how to permanently close a Sumo Logic Free or Trial account by deleting your organization. It also outlines the steps to cancel a paid account, such as Essentials or Enterprise.

:::info
Any financial obligations specified in the contract remain in effect even if an account is cancelled or closed.
:::info
Any financial obligations outlined in your contract remain in effect even if your account is closed or canceled.
:::

## Close a Sumo Logic Free or Trial account
## Close a Sumo Logic Free or Trial account

The owner of a Sumo Logic Free or Trial account can delete their organization from Sumo Logic, which will close the account permanently. When you delete your organization, you delete all users and data from Sumo Logic, close the account, and log yourself out as a user.
Owners of Sumo Logic Free or Trial accounts can permanently delete their organization, removing all users, data, and access to Sumo Logic. This process will also log you out as a user.

:::important
This task deletes your Sumo Logic Organization, all users and data. **This action cannot be undone.** 
:::

To delete a Sumo Logic organization and close the account:

1. [**Classic UI**](/docs/get-started/sumo-logic-ui-classic). In the main Sumo Logic menu, select **Administration > Account > Account Overview**. <br/> [**New UI**](/docs/get-started/sumo-logic-ui/). In the top menu select **Administration**, and then under **Account** select **Account Overview**. You can also click the **Go To...** menu at the top of the screen and select **Account Overview**.
1. At the top of the page, select the details icon.
1. Select **Delete this Organization from Sumo Logic?**, click **Delete Org**.
1. In the dialog **Delete This Organization from Sumo Logic?**, enter **DELETE** to confirm.
1. Click **Delete Org**.
1. Navigate to your Account Overview.
* **[Classic UI](/docs/get-started/sumo-logic-ui-classic)**. Navigate to **Administration > Account > Account Overview**.
* **[New UI](/docs/get-started/sumo-logic-ui)**. Navigate to **Administration > Account > Account Overview**, or use the **Go To...** menu to select **Account Overview**.
1. At the top of the page, click the **Details** icon.
1. Select **Delete this Organization from Sumo Logic?**, then click **Delete Org**.
1. In the confirmation dialog, type **DELETE** to confirm.
1. Click **Delete Org**.

The Sumo Logic Organization, all users and data are deleted. This cannot be undone.

:::note
If you have a self service trial account, at the end of the trial, typically 30 days, if you do not upgrade to a paid subscription, your account converts to a free plan.
:::warning
Deleting your organization is permanent and removes all users, data, and the account itself. **This action cannot be undone.**
:::

If you have a self-service trial account, it will automatically convert to a Free plan at the end of the trial period (typically 30 days) if you do not upgrade to a paid subscription.

## Cancel a Sumo Logic licensed account

To cancel your organization's paid Sumo Logic account, open a ticket with [Sumo Logic Support](https://support.sumologic.com/support/s), and we will process your request in a timely manner.
To cancel a paid Sumo Logic account, such as Essentials or Enterprise, submit a request to [Sumo Logic Support](https://support.sumologic.com/support/s). Our team will process your request promptly.
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