I believe tech should simplify life—not add more stress. Whether it’s calming down a rogue Windows update, connecting grandma’s printer via remote desktop, or figuring out why your chatbot insists on speaking in riddles—I’m here to help things crumble the right way.
Over the past decade, I’ve supported thousands of users across Germany, Scotland, and England. From high-stakes medical devices at Medtronic, to internal IT support at Sky UK, to helping users navigate speech and PDF software at Nuance—I’ve learned to stay calm, speak human, and solve problems efficiently.
Today, I’m expanding into the world of AI systems—exploring ChatGPT customization, building smart chatbots, and learning the art of prompt engineering. I’m documenting the journey and sharing what I learn on GitHub.
What drives me isn’t just fixing bugs or writing clean code—it’s empowering people to trust technology again.
- Support & Systems: 1st-Level Support (OS/software/hardware/network), multilingual IT helpdesk
- Tools: Windows, macOS, Linux, TeamViewer, VPN, Powershell
- Web Dev: JavaScript, React, Node.js, SASS, Firebase, Git
- AI (exploring): ChatGPT, prompt design, conversational UX
- Creative Tech: Unity (C#), Photoshop, Digital Music Production
- Currently Learning: Python & Neural Networks
- Certs: Cisco IT Essentials, Prompt Engineering, Microsoft Powershell
- Soft Skills: Empathy, clarity, humor under pressure, cross-cultural communication
If you’re looking for someone who speaks both user and developer, who can translate frustration into function—I’m your guy.
🚀 Thanks for visiting!