Skip to content
Merged
Changes from 1 commit
Commits
File filter

Filter by extension

Filter by extension

Conversations
Failed to load comments.
Loading
Jump to
Jump to file
Failed to load files.
Loading
Diff view
Diff view
18 changes: 1 addition & 17 deletions fern/voice-fallback-plan.mdx
Original file line number Diff line number Diff line change
Expand Up @@ -10,9 +10,7 @@ slug: voice-fallback-plan

## Introduction

By default, if an assistant's primary voice experiences any failure, Vapi will automatically attempt to use other available voices to continue the call. While this ensures call continuity, you might want more control over which specific voices are used as fallbacks.

Fallback plans give you precise control over the fallback sequence. Your assistant will sequentially fallback to only the voices you configure within your plan, in the exact order you specify.
Voice fallback plans give you the ability to continue your call in the event that your primary voice fails. Your assistant will sequentially fallback to only the voices you configure within your plan, in the exact order you specify.

## How It Works

Expand Down Expand Up @@ -54,20 +52,6 @@ Add the `fallbackPlan` property to your assistant's voice configuration, and spe
}
```

Although **not recommended**, you may choose to disable the default fallback behavior by providing an empty list of voices in your fallback plan:

```json
{
"voice": {
"provider": "openai",
"voiceId": "shimmer",
"fallbackPlan": {
"voices": []
}
}
}
```

## Best practices

- Use <b>different providers</b> for your fallback voices to protect against provider-wide outages.
Expand Down
Loading