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A vulnerability in the External Interface of OTRS allows...

Moderate severity Unreviewed Published Jul 14, 2025 to the GitHub Advisory Database • Updated Jul 14, 2025

Package

No package listed— Suggest a package

Affected versions

Unknown

Patched versions

Unknown

Description

A vulnerability in the External Interface of OTRS allows conclusions to be drawn about the existence of user accounts through different HTTP response codes and messages. This enables an attacker to systematically identify valid email addresses.

This issue affects:

  • OTRS 7.0.X

  • OTRS 8.0.X

  • OTRS 2023.X

  • OTRS 2024.X

  • OTRS 2025.X

References

Published by the National Vulnerability Database Jul 14, 2025
Published to the GitHub Advisory Database Jul 14, 2025
Last updated Jul 14, 2025

Severity

Moderate

CVSS overall score

This score calculates overall vulnerability severity from 0 to 10 and is based on the Common Vulnerability Scoring System (CVSS).
/ 10

CVSS v3 base metrics

Attack vector
Network
Attack complexity
Low
Privileges required
None
User interaction
None
Scope
Unchanged
Confidentiality
Low
Integrity
None
Availability
None

CVSS v3 base metrics

Attack vector: More severe the more the remote (logically and physically) an attacker can be in order to exploit the vulnerability.
Attack complexity: More severe for the least complex attacks.
Privileges required: More severe if no privileges are required.
User interaction: More severe when no user interaction is required.
Scope: More severe when a scope change occurs, e.g. one vulnerable component impacts resources in components beyond its security scope.
Confidentiality: More severe when loss of data confidentiality is highest, measuring the level of data access available to an unauthorized user.
Integrity: More severe when loss of data integrity is the highest, measuring the consequence of data modification possible by an unauthorized user.
Availability: More severe when the loss of impacted component availability is highest.
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N

EPSS score

Exploit Prediction Scoring System (EPSS)

This score estimates the probability of this vulnerability being exploited within the next 30 days. Data provided by FIRST.
(11th percentile)

Weaknesses

Observable Discrepancy

The product behaves differently or sends different responses under different circumstances in a way that is observable to an unauthorized actor, which exposes security-relevant information about the state of the product, such as whether a particular operation was successful or not. Learn more on MITRE.

CVE ID

CVE-2025-24391

GHSA ID

GHSA-fhjw-qvv3-45m7

Source code

No known source code

Dependabot alerts are not supported on this advisory because it does not have a package from a supported ecosystem with an affected and fixed version.

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