Pull files from a device using Windows

1) Enable usb debugging on your phone

Go to Settings / About phone and press 7 times the Build Number entry

You should see a message "You are a developer now".

Now go to developer options and find "Enable USB Debugging" and check it.

Photo credits to howtogeek

2) Download the Android SDK platform tools for your PC

Go to this url https://developer.android.com/studio/releases/platform-tools.html#download and download the SDK platform tools for Windows (if you have windows or chose the one for your OS)

Save it in a known place, for example in the Computer/Downloads folder Once download complete, extract the zip archive. You should now have a folder platform-tools-latest-windows and inside platform-tools

3) Connect your phone to the computer via usb

If you see a popup asking you to chose how to use USB, select Transfer files or MTP

4) Go to the folder platform-tools-latest-windows/platform-tools

Inside you should see some files especially the one called adb.exe

Hold Shift and right-click inside the folder. Choose "Open Command Window Here".

You should see the black command window popup.

5) Download files from the phone to your computer

In the command window type

adb shell

You may see a popup entitled “Allow USB Debugging?” on your phone. Check the "Always allow from this computer" box and tap OK.

Type

adb pull /sdcard/akvoflow/data

you should see /sdcard/akvoflow/data: x files pulled .... in the command window and inside the platform-tools folder you now have your data folder with the media and files

If you see: adb: error: remote object "/sdcard/akvoflow/data' does not exist it means your data is missing.