Skip to content

Update README.md #13

New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

Sign up for GitHub

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Merged
AmilieCoding merged 1 commit into from
Mar 17, 2025
Merged

Update README.md #13

Changes from all commits
Commits
Show all changes
1 commit
Select commit
File filter

Filter by extension

Filter by extension
Conversations
Failed to load comments.
Loading
Jump to
Jump to file
Failed to load files.
Loading
Diff view
Diff view
12 changes: 6 additions & 6 deletions README.md
View file
Open in desktop
Original file line number Diff line number Diff line change
Expand Up @@ -152,26 +152,26 @@ It's important to remember that issuing warns, mutes, or bans should never be ta
As a moderator, you'll often need to address situations directly in the chat before they escalate to the point of needing a ticket. Here are some tips for handling common scenarios:

### 2.4.1 Elitism or Gatekeeping
Example: A user is making comments like "If you don't use Arch Linux, you're not a real Linux user."
Example: A user is making comments like `"If you don't use Arch Linux, you're not a real Linux user."`

In this case, a quick, friendly reminder in the chat can often suffice:
"Hey @user, let's remember that Linux is for everyone, regardless of their distribution of choice. We want to keep this community welcoming to users of all skill levels and preferences."
`"Hey @user, let's remember that Linux is for everyone, regardless of their distribution of choice. We want to keep this community welcoming to users of all skill levels and preferences."`

### 2.4.2 Heated Debates
Example: A discussion about the best text editor is getting increasingly aggressive.

Here, you might step in with:
"Alright folks, let's take a step back. Everyone has their preferences, and that's okay! Let's keep this discussion friendly and respectful."
`"Alright folks, let's take a step back. Everyone has their preferences, and that's okay! Let's keep this discussion friendly and respectful."`

If the situation continues to escalate, consider moving the conversation to a ticket to address it more directly with the involved parties.

### 2.4.3 Off-Topic Conversations
Example: A conversation in #linux has derailed into an off-topic discussion about favorite movies.

A gentle redirection can help here:
"Hey everyone, let's try to keep #linux focused on Linux and tech topics. Feel free to continue the movie discussion in ⁠off-topic!"
`"Hey everyone, let's try to keep #linux focused on Linux and tech topics. Feel free to continue the movie discussion in ⁠off-topic!"`

The key in chat is to keep your interventions brief and positive. Aim to guide the conversation back on track without being overly disruptive. If a situation can't be resolved with a quick comment or two, it's probably time to move the culprit users to a ticket.
The key in chat is to keep your interventions brief and positive. Aim to guide the conversation back on track without being overly disruptive. If a situation can't be resolved with a quick comment or two, it's probably time to move the culprit users to a ticket.`

# 3. Ticket Procedure and Etiquette

Expand Down Expand Up @@ -204,7 +204,7 @@ An important point to note, as part of the ATL moderation team, we operate a "On

We do this to ensure that our members feel fairly treated and lessen the chance of them feeling overwhelmed or like they're being "ganged up on". It also prevents moderators unintentionally conflicting each other and stepping on each other's toes.

To help maintain this practice "david beckham studies" - each ticket must be "claimed" by the moderator who made the ticket. This can be achieved by pressing the "Claim ticket" button at the top of each ticket.
To help maintain this practice, each ticket must be "claimed" by the moderator who made the ticket. This can be achieved by pressing the "Claim ticket" button at the top of each ticket.

By doing so, you make it so that only you can interact with the ticket and its contents.

Expand Down