2.25.0

• Introducing auto-accept support across all channels
• Adding a new API to access the contact-level auto-accept configuration, contact.isAutoAcceptEnabled()
  • We recommend migrating to this new API as it is required to determine if non-Voice contacts have auto-accept enabled
• Adding support for a new audio tone that is played when a contact is auto-accepted

2.24.0

• Introducing Voice Enhancement Feature

2.23.0

What's Changed

• [2.23.0] Added support for Citrix UCSDK 4.1 integration.

Full Changelog: v2.22.3...v.2.23.0

2.22.3

• Fix ACGR global signin validation and popup opener

2.22.2

• Broadcasting logs to synchronize them between CCP instances

2.22.1

• Add forceFailover API for Global Resiliency
• Fix emission of activeCcpUrl field when Failover Complete event occurs

2.22.0

• Added API's for Preview Dialing feature.

2.21.0

• Introducing SessionExpirationWarningManager for agent Inactivity
• Introducing reauthenticateAfterLogout()
• Introducing Softphone Persistent Connection

2.20.1

• Updated GitHub Actions to build with Node.js versions 18.x, 20.x, and 22.x
• Fixed Voice ID, Core, and Softphone unit tests for Node.js 22.x compatibility

2.20.0

What's Changed

• add plugins support to enable SDK integration with StreamsJS

Full Changelog: v2.19.2...v2.20.0