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Add time spent by a service request in a particular state i.e assigned, completed

featureNew feature or requestNew feature or request

Status: Open.

#38 In anzalab/majifix-analytics;

· BenMaruchu opened on Oct 7, 2019

Add channel time breakdown

featureNew feature or requestNew feature or request

Status: Open.

#36 In anzalab/majifix-analytics;

· BenMaruchu opened on Sep 16, 2019

Save previous prepared reports with their time

featureNew feature or requestNew feature or request

Status: Open.

#33 In anzalab/majifix-analytics;

· BenMaruchu opened on Aug 6, 2019

Add support to define target per party based on the service request dimension i.e group, nature, status, priority etc.

featureNew feature or requestNew feature or request

Status: Open.

#32 In anzalab/majifix-analytics;

· BenMaruchu opened on Aug 6, 2019

Add leaderboard per jurisdiction to show people who attend more issues per are

featureNew feature or requestNew feature or request

Status: Open.

#28 In anzalab/majifix-analytics;

· BenMaruchu opened on Aug 6, 2019

·  

sprint-02

Count assigns, status changes, reopens and resolves per operator

featureNew feature or requestNew feature or request

Status: Open.

#27 In anzalab/majifix-analytics;

· BenMaruchu opened on Aug 6, 2019

Provide Target(daily, weekly, monthly) reports

featureNew feature or requestNew feature or request

Status: Open.

#26 In anzalab/majifix-analytics;

· BenMaruchu opened on Aug 6, 2019

Generate operator report(daily, weekly, monthly)

featureNew feature or requestNew feature or request

Status: Open.

#24 In anzalab/majifix-analytics;

· BenMaruchu opened on Aug 6, 2019

Count issue per unique reporter number, per service, per area etc

featureNew feature or requestNew feature or request

Status: Open.

#23 In anzalab/majifix-analytics;

· BenMaruchu opened on Aug 6, 2019

Add Reopened count on Overview Report

featureNew feature or requestNew feature or request

Status: Open.

#22 In anzalab/majifix-analytics;

· BenMaruchu opened on Aug 6, 2019

·  

sprint-02

Track escalation and generate escalation report showing (how many received, how many resolved )

featureNew feature or requestNew feature or request

Status: Open.

#21 In anzalab/majifix-analytics;

· BenMaruchu opened on Aug 6, 2019

Create trending report(day to day, week to week, month to month) to compare days, weeks, months and year trends

featureNew feature or requestNew feature or request

Status: Open.

#20 In anzalab/majifix-analytics;

· BenMaruchu opened on Aug 6, 2019