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Expand Up @@ -9,33 +9,33 @@ Learn what to do if there's a problem adding your device to Arduino Cloud.

## Try these steps in order

1. [Quick checks](#1-quick-checks)
1. [Check your USB cable and peripherals](#2-check-your-usb-cable-and-peripherals)
1. [Rule out hardware issues](#3-rule-out-hardware-issues)
1. [Reset the sketch](#4-reset-the-sketch)
1. [Stop applications that may be using the device](#5-stop-applications-that-may-be-using-the-device)
1. [Manually partition your memory Arduino device for Arduino Cloud](#6-manually-partition-your-memory-arduino-device-for-arduino-cloud)
1. [Quick checks](#quick-checks)
1. [Check your USB cable and peripherals](#check-your-usb-cable-and-peripherals)
1. [Rule out hardware issues](#rule-out-hardware-issues)
1. [Reset the sketch](#reset-the-sketch)
1. [Stop applications that may be using the device](#stop-applications-that-may-be-using-the-device)
1. [Manually partition your memory Arduino device for Arduino Cloud](#manually-partition-your-memory-arduino-device-for-arduino-cloud)

---

## 1. Quick checks
## 1. Quick checks {#quick-checks}

* Try disconnecting and reconnecting your device from your computer or power source.
* Confirm that the device is powered by checking that the power LED is lit.
* _Exception:_ The Arduino Opta does not have a power LED. The device can be powered even if no LEDs are lit.
* If prompted, allow the device to connect to your computer.
* If Arduino IDE is running, ensure that the serial monitor is closed, or simply close Arduino IDE.

## 2. Check your USB cable and peripherals
## 2. Check your USB cable and peripherals {#check-your-usb-cable-and-peripherals}

* Ensure you're using a working USB cable that supports data transfer. If possible, try using a different cable.
* Ensure that any USB hubs or docks are powered and working. If possible, try connecting the device directly to your computer.

## 3. Rule out hardware issues
## 3. Rule out hardware issues {#rule-out-hardware-issues}

* Detach the device from any shield/carrier or external circuitry.

## 4. Reset the sketch
## 4. Reset the sketch {#reset-the-sketch}

A bad sketch or a non-working Cloud configuration can prevent your computer from programming the board.

Expand All @@ -57,7 +57,7 @@ If you still can't add the device, use Arduino IDE to the Cloud Editor to progra
* **Arduino Opta:** Press and hold the user button (BTN_USER) until the LED (LED_USER) turns off.
* **UNO R4 WiFi:** Connect Pin 2 to GND until the LED turns off.

## 5. Stop applications that may be using the device
## 5. Stop applications that may be using the device {#stop-applications-that-may-be-using-the-device}

When configuring your device over serial (USB), other applications can prevent Arduino Cloud from communicating with the device.

Expand All @@ -79,7 +79,7 @@ If you still encounter the issue, follow the steps in [Find and stop process blo

---

## 6. Manually partition your memory Arduino device for Arduino Cloud
## 6. Manually partition your memory Arduino device for Arduino Cloud {#manually-partition-your-memory-arduino-device-for-arduino-cloud}

The following Arduino Cloud devices have QSPI memory:

Expand Down