fix(docs): Fix account settings types

[jakehwll]

Pull Request Description

This pull-request implements all the types missing from the current implementation of accountsettings.js. We're looking to add the returned types values from the backend when calling GET /account/settings.json and PUT /account/settings.json.

It should be noted the following types are undocumented and therefore aren't documented.

// Note that a commented line means its not present in the documentation but exists in the real backend API.
{
  "apps": {
    // "create_public": false
  },
  "tickets": {
    // status_hold: false,
    // rich_text_comments: true,
    // default_to_draft_mode: false,
    // has_color_text: true,
    // assign_tickets_upon_solve: true,
    // allow_group_reset: true,
    // messaging_transcript_public: true,
    // app_shortcuts_context_panel_enabled: true,
    // auto_translation_enabled: false,
    // accepted_new_collaboration_tos: false,
    // follower_and_email_cc_collaborations: true,
    // auto_updated_ccs_followers_rules: false,
    // agent_can_change_requester: true,
    // comment_email_ccs_allowed: true,
    // ticket_followers_allowed: true,
    // ticket_auto_tagging: false,
    // end_user_attachments: true,
    // copy_original_assignee_and_group_to_followup: false,
    // ccs_requester_excluded_public_comments: false,
    // bcc_archive_address: null,
    // suspended_ticket_notification: {
    //   frequency: 0,
    //   email_list: "",
    // },
    // light_agent_email_ccs_allowed: false,
    // agent_email_ccs_become_followers: true,
    // using_skill_based_routing: false,
    // custom_statuses_enabled: true,
    // modify_closed_tickets_customer_setting: false,
    // help_center_enabled: false,
    // display_fcp_setting: false,
    // ocb_messaging_enabled: true,
    // native_messaging_enabled: true,
    // bcc_archiving_available: false,
    // bcc_archiving_enabled: false,
    // ticket_tags_via_widget_enabled: false,
    // trial: true,
    // part_of_new_collaboration_eap_and_accepted_tos: false,
    // accepted_tos_but_new_collaboration_disabled: false,
    // third_party_end_user_public_comments_setting: false,
    // cc_blacklist: "",
    // collaborators_settable_in_help_center: false,
    // ticket_tags_via_widget: "0",
    // ocb_enabled: true,
    // reengagement: false,
    // third_party_end_user_public_comments: false,
    // lockdown_enabled: false,
    // email_comments_public: true,
    // render_custom_uri_hyperlinks: "",
    // ticket_id_sequence: 2,
    // follower_subject_template: "{{ticket.title}}",
    // follower_email_template:
    //   "You are a follower on this request ({{ticket.id}}). {{ticket.follower_reply_type_message}}\n\n{{ticket.latest_comment_html}}",
    // ticket_email_ccs_suspension_threshold: 48,
    // messaging_enabled: true,
    // ccs_followers_rules_update_required: true,
    // ccs_followers_no_rollback: true,
    // sunco_private_attachments_enabled: true,
    // only_allowed_attachment_file_types: "recommended",
    // only_allowed_attachment_file_types_agreement: "unset",
    // custom_allowed_attachment_file_types_list: null,
    // attachment_public_expiration: true,
    // attachment_public_duration: 24,
  },
  "agents": {
    // focus_mode: false,
    // aw_auto_activation_timestamp: null,
    // aw_auto_activation_status: 0,
    // aw_prevent_opt_out: true,
    // agent_as_a_requester: "private-groups",
    // idle_timeout_enabled: false,
    // agent_home: true,
    // split_view_enabled: false,
    // split_view_tos_accepted: false,
    // dark_mode_agent_workspace: true,
    // dark_mode_terms_and_conditions_accepted: false,
    // example_eap_tos_accepted: false,
    // example_eap_enabled: false,
    // explore_zra_monitoring_assistant_eap_tos_accepted: false,
    // explore_zra_monitoring_assistant_eap_enabled: false,
    // it_asset_management_eap_tos_accepted: false,
    // it_asset_management_eap_enabled: false,
    // zra_wfm_adherence_eap_tos_accepted: false,
    // zra_wfm_adherence_eap_enabled: false,
  },
  "chat": {
    // integrated: false,
    // available: true,
    // maximum_request_count: 1,
    // ctm_auto_activation_timestamp: null,
    // ctm_auto_activation_status: 0,
    // ctm_prevent_opt_out: false,
    // ctm_segment: 0,
    // ctm_operating_hours_migration_status: 0,
    // ctm_chat_triggers_migration_status: 0,
    // ctm_chat_triggers_llm_migration_status: 0,
    // ctm_default_setup_csat_status: 0,
    // ctm_pre_chat_form_migration_status: 0,
    // ctm_offline_form_migration_status: 0,
    // ctm_visitor_ip_banned_migration_status: 0,
    // ctm_goals_migration_status: 0,
    // ctm_chat_routing_migration_status: 0,
    // ctm_device_metadata_migration_status: 0,
    // ctm_reporting_migration_status: 0,
    // ctm_chat_api_migration_status: 0,
    // ctm_mobile_sdk_migration_status: 0,
    // ctm_default_setup_end_session_status: 0,
    // ctm_default_setup_auto_release_status: 0,
    // ctm_default_setup_wait_time_status: 0,
  },
  "voice": {
    // voice_ai_enabled: false,
    // voice_ai_display_transcript: false,
    // voice_zendesk_qa_enabled: false,
    // knowledge_suggestions_enabled: false,
    // knowledge_suggestions_group_ids: [],
    // voice_transcriptions_pii_redaction: false,
    // voice_transcriptions_pci_redaction: false,
    // voice_transcriptions_boosted_keywords_enabled: false,
    // voice_transcriptions_boosted_keywords: "",
  },
  "user": {
    // multiple_organizations: false,
  },
  // screencast: {
  //   enabled_for_tickets: false,
  //   host: null,
  //   tickets_recorder_id: null,
  // },
  "lotus": {
    // reporting: true,
    // pod_id: 15,
  },
  "statistics": {
    // rule_usage: true,
  },
  "ticket_form": {
    // raw_ticket_forms_instructions: "{{zd.default_ticket_forms_instructions}}",
  },
  "brands": {
    // new_agent_brand_association_behavior: "all_brands",
    // end_user_upgrade_brand_association_behavior: "previous_brands",
  },
  "api": {
    // api_password_access: "false",
    // api_password_access_end_users: false,
  },
  "rule": {
    // using_skill_based_routing: false,
  },
  "knowledge": {
    // default_search_filters_sections: "",
  },
  "routing": {
    // skills_enabled: false,
    // skills_timeout_enabled: false,
    // skills_timeout_support: 3600,
    // skills_timeout_messaging: 30,
    // skills_timeout_talk: 30,
    // reassignment_reopened_tickets_enabled: false,
    // reassignment_reopened_tickets_support_enabled: false,
    // reassignment_reopened_tickets_messaging_enabled: false,
    // reassignment_reopened_tickets_support_statuses: [],
    // reassignment_reopened_tickets_messaging_statuses: [],
    // reassignment_agent_status_change_enabled: false,
    // reassignment_agent_status_change_support_enabled: false,
    // reassignment_agent_status_change_messaging_enabled: false,
    // reassignment_agent_status_change_support_agent_statuses: [],
    // reassignment_agent_status_change_support_ticket_priorities: [],
    // reassignment_agent_status_change_messaging_agent_statuses: [],
    // reassignment_agent_status_change_messaging_ticket_priorities: [],
    // reassignment_through_queues_enabled: false,
    // messaging_activity_routing_enabled: false,
    // auto_activation: 0,
    // auto_open_email_enabled: false,
    // auto_accept_messaging_enabled: false,
    // focus_mode_enabled: false,
    // assignment_method: "highest_spare_capacity",
    // ticket_sorting_prioritize_sla: false,
    // transform_to_email_enabled: false,
  },
  // deletion: {
  //   user_auto_delete_soft_deleted_retention: 30,
  //   user_auto_delete_max_deletions_per_hour: 1000,
  //   user_auto_delete_batch_size: 1000,
  //   user_auto_delete_account_prioritisation: 1,
  // },
  // messaging: {
  //   messaging_end_session: true,
  // },
  // it_asset_management: {
  //   enabled: false,
  // },
  // ai: {
  //   macro_content_suggestions_title_gen_enabled: false,
  // },
}

Furthermore, I noticed that the following key doesn't exist when queried against the API. For this reason, I added a {number=} maximum_requests/maximum_requests?: number | undefined type so that this won't throw errors in code.

Its a bit of a foot-gun though, I'm for changing it.

{
    "chat": {
        // maximum_requests: 1,
    }
}

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Related Issue(s)

• This is a new feature and does not have an associated issue.

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Additional Information

• This change improves the code (e.g., refactoring, etc.)

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Test Cases

Include any test cases or steps you took to test your changes. If you have added new functionality, please include relevant unit tests.

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Documentation

• No updates are required.

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Checklist

• I have read the CONTRIBUTING documentation.
• My code follows the coding standards of this project.
• All new and existing tests passed.