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1.Added new query for checking tickets #54

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1.Added new query for checking tickets #54

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26 changes: 23 additions & 3 deletions class.CloserPlugin.php
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Original file line number Diff line number Diff line change
Expand Up @@ -3,8 +3,7 @@
/**
* @file class.CloserPlugin.php :: Requires PHP5.6+
*
* @author Grizly <clonemeagain@gmail.com>
* @see https://github.com/clonemeagain/plugin-autocloser
* @author Blake Psychology Team
*/
foreach ([
'canned',
Expand Down Expand Up @@ -34,7 +33,7 @@ class CloserPlugin extends Plugin {
*
* @var boolean
*/
const DEBUG = FALSE;
const DEBUG = TRUE;

/**
* The name that appears in threads as: Closer Plugin.
Expand Down Expand Up @@ -301,6 +300,27 @@ private function find_ticket_ids(PluginConfig $config, $group_id) {
$ids[] = $i['ticket_id'];
}

// Customisation by Prism Cloud Inc
// Get all Ticket IDs that are answered but last customer reply is later
$answered_ticket_ids_sql = sprintf("
SELECT ticket_id
FROM %s WHERE updated < DATE_SUB(NOW(), INTERVAL %d DAY)
AND status_id=%d %s
AND isanswered = 1
ORDER BY ticket_id ASC
LIMIT %d", TICKET_TABLE, $age_days, $from_status, $whereFilter, $max);

if (self::DEBUG) {
error_log("Looking for tickets with query: $sql");
}

$answered_ticket_ids_r = db_query($answered_ticket_ids_sql);
// Fill an array with just the ID's of the tickets:
while ($i = db_fetch_array($answered_ticket_ids_r, MYSQLI_ASSOC)) {
$ids[] = $i['ticket_id'];
}


return $ids;
}

Expand Down