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Co-authored-by: Jun Lee <[email protected]>
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src/content/docs/support/troubleshooting/general-troubleshooting/gathering-information-for-troubleshooting-sites.mdx

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@@ -35,25 +35,25 @@ Some browsers either require a browser extension or cannot generate a HAR. When
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1. In a browser page viewed in Incognito Mode, right-click anywhere and select **Inspect Element**.
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2. The developer tools either appear at the bottom or left side of the browser. Click the **Network** tab.
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2. The Chrome DevTools appear either at the bottom, or left side of the browser. Click the **Network** tab.
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![HAR network tab screenshot from Chrome developer tools](~/assets/images/support/gathering_har_file_network.png)
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3. Check **Preserve log**. Please also check **_Disable cache_** if you are reporting a Cloudflare Cache issue.
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3. Check **Preserve log**. Please also check **Disable cache** if you are reporting a Cloudflare Cache issue.
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4. Click record.
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![HAR record button in chrome dev tools.](~/assets/images/support/gathering_har_file_record.png)
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5. Browse to the URL that causes issues. Once the issue is experienced, at the top of dev tools click the "Export HAR" option.
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5. Browse to the URL that causes issues. Once the issue is experienced, click the "Export HAR" option at the top of DevTools.
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![export HAR option in Chrome developer tools.](~/assets/images/support/export_har_chrome.png)
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![`export HAR` option in Chrome DevTools](~/assets/images/support/export_har_chrome.png).
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6. Attach the HAR file to your support ticket.
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:::note
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As of Chrome 130 this exports a sanitized HAR with redacted cookies and personalised data. To disable this you can go to Dev Tools **Settings** > **Preferences** > **Network** > **Allow to generate HAR with sensitive data**
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As of Chrome 130, this exports a sanitized HAR with redacted cookies and personalised data. To disable this, go to DevTools **Settings** > **Preferences** > **Network** > **Allow to generate HAR with sensitive data**.
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:::
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### In Microsoft Edge
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1. In a Private window, navigate to **Developer tools** (use _F12_ as a shortcut) and select the **Network** tab.
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1. In a Private window, navigate to **Developer tools** (use `F12` as a shortcut) and select the **Network** tab.
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2. Browse to the URL that causes issues.
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### In Chrome
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1. Go to the **Console** tab from the Developer Tools bar.
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1. Go to the **Console** tab from the DevTools bar.
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2. Go to the Console Settings and select **Preserve Log**.
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3. Leave the console open and perform the steps that reproduce the issue.
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4. Right click on any of the items within the **Console** tab and select **Save as** log file.
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4. Right-click on any of the items within the **Console** tab and select **Save as** log file.
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5. Attach the log file to your support ticket.
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![How to find the console tab in Chrome's developer tools.](~/assets/images/support/console_snapshot.png)
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### Performance
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curl measures latency or performance degradation for HTTP/HTTPS requests via the [_-w_ or _--write-out_ curl option](https://curl.haxx.se/docs/manpage.html#-w). The example curl below measures several performance vectors in the request transaction such as duration of the TLS handshake, DNS lookup, redirects, transfers, etc:
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curl measures latency or performance degradation for HTTP/HTTPS requests via the [`-w` or `--write-out` curl option](https://curl.haxx.se/docs/manpage.html#-w). The example curl below measures several performance vectors in the request transaction such as duration of the TLS handshake, DNS lookup, redirects, transfers, etc:
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```
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curl -svo /dev/null https://example.com/ -w "\nContent Type: %{content_type} \
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## Perform a traceroute
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Traceroute is a network diagnostic tool that measures the route latency of packets across a network. Most operating systems support the _traceroute_ command. If you experience connectivity issues with your Cloudflare-proxied website and [ask Cloudflare Support for assistance](/support/contacting-cloudflare-support/), ensure to provide output from a traceroute.
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Traceroute is a network diagnostic tool that measures the route latency of packets across a network. Most operating systems support the `traceroute` command. If you experience connectivity issues with your Cloudflare-proxied website and [ask Cloudflare Support for assistance](/support/contacting-cloudflare-support/), ensure to provide output from a traceroute.
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:::note
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