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[Dash]Update contacting-cloudflare-support.mdx #18175

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Merged
merged 2 commits into from
Nov 20, 2024
Merged

[Dash]Update contacting-cloudflare-support.mdx #18175

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[Dash]Update contacting-cloudflare-support.mdx
nenizera Nov 14, 2024
49283bc
Update screenshot
pedrosousa Nov 20, 2024
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Binary file removed src/assets/images/support/Screen_Shot_2022-09-28_at_11.33.42.png
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Binary file added src/assets/images/support/contact-cloudflare-menu.png
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10 changes: 5 additions & 5 deletions src/content/docs/support/contacting-cloudflare-support.mdx
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Expand Up @@ -18,7 +18,7 @@ Cloudflare Support *cannot* perform the following actions:
:::caution

**Do not share** any sensitive information, such as passwords, credit
card numbers, private keys, or API keys with Cloudflare.
card numbers, private keys, or API keys with Cloudflare.
:::

Before notifying Cloudflare of an issue with your site, refer to the [Cloudflare Status Page](https://www.cloudflarestatus.com/). If reporting issues with your site, ensure to provide adequate details in the support case *(refer to [Getting help with an issue](#getting-help-with-an-issue) for more information)*.
Expand Down Expand Up @@ -58,11 +58,11 @@ For account security, you must verify your identity and account ownership in the

1\. Log into your Cloudflare account.

2\. In the upper right corner of the Cloudflare dashboard, click **Support** and select **Contact Support**.
2\. In the upper right corner of the Cloudflare dashboard, select **Support** > **Contact Cloudflare**.

![](~/assets/images/support/Screen_Shot_2022-09-28_at_11.33.42.png)
![](~/assets/images/support/contact-cloudflare-menu.png)

3\. On the right-hand panel there is a section for *Emergency Phone Support Hotline*.
3\. On the right-hand panel there is a section for *Emergency Phone Support Hotline*.

![](~/assets/images/support/Screen_Shot_2022-09-28_at_11.41.37.png)

Expand Down Expand Up @@ -203,4 +203,4 @@ Below are definitions of the priority levels Cloudflare assigns to cases and the

### SLOs for other plans

* PAYGO and Free customers - No SLAs are offered, but customers are responded to in the order in which their request is received. For a quicker answer, we highly recommend searching or posting on our [Community forums](https://community.cloudflare.com/).
* PAYGO and Free customers - No SLAs are offered, but customers are responded to in the order in which their request is received. For a quicker answer, we highly recommend searching or posting on our [Community forums](https://community.cloudflare.com/).
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