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[MT/MWAN] SLI notifications #18796

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Merged
merged 4 commits into from
Dec 17, 2024
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Merged

[MT/MWAN] SLI notifications #18796

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7daa55a
changed slo reference
marciocloudflare Dec 17, 2024
ed016f0
changed notifications page
marciocloudflare Dec 17, 2024
eac39e1
refined text
marciocloudflare Dec 17, 2024
f1b5dbe
added link to tunnel states
marciocloudflare Dec 17, 2024
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2 changes: 1 addition & 1 deletion src/content/docs/magic-transit/reference/magic-tunnels.mdx
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Expand Up @@ -6,4 +6,4 @@ title: Magic Tunnels background information

import { Render } from "~/components"

<Render file="magic-tunnel-health-alerts/magic-tunnels-slos" product="magic-wan" />
<Render file="magic-tunnel-health-alerts/magic-tunnels-slos" product="magic-wan" params={{ tunnelStatePath: "/magic-transit/reference/tunnel-health-checks/#tunnel-state-determination" }} />
2 changes: 1 addition & 1 deletion src/content/docs/magic-wan/reference/magic-tunnels.mdx
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Expand Up @@ -6,4 +6,4 @@ title: Magic Tunnels background information

import { Render } from "~/components"

<Render file="magic-tunnel-health-alerts/magic-tunnels-slos" />
<Render file="magic-tunnel-health-alerts/magic-tunnels-slos" params={{ tunnelStatePath: "/magic-wan/reference/tunnel-health-checks/#tunnel-state-determination" }} />
2 changes: 1 addition & 1 deletion src/content/notifications/index.yaml
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Expand Up @@ -213,7 +213,7 @@ entries:
otherFilters: None.

- name: Magic Tunnel Health Check Alert
audience: Magic Transit and Magic WAN customers who wish to receive alerts when the percentage of successful health checks for a Magic Tunnel drops below the selected service-level objective (SLO).
audience: Magic Transit and Magic WAN customers who wish to receive alerts when the percentage of tunnel states meeting the selected service-level objective (SLO) drops below the defined threshold for a Magic Tunnel.
availability: Purchase of Magic Transit and Magic WAN.
associatedProducts: Magic Transit
nextSteps: Refer to the [Magic Transit tunnel health](/magic-transit/how-to/check-tunnel-health-dashboard/) or [Magic WAN tunnel health](/magic-wan/configuration/common-settings/check-tunnel-health-dashboard/) for more information on what the issue might be.
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6 changes: 3 additions & 3 deletions src/content/partials/magic-wan/magic-tunnel-health-alerts/magic-tunnels-slos.mdx
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@@ -1,6 +1,6 @@
---
{}

params:
- tunnelStatePath
---

Cloudflare combines different metrics to determine when to send you Magic Tunnel health alerts. Review key concepts below to better understand this process.
Expand All @@ -11,7 +11,7 @@ A ratio between the total number of positive events divided by the total number

### Service-level objectives (SLOs)

SLOs are the threshold for the SLI, and set a target level of reliability for Magic Tunnels. For example, if the SLI is the percentage of successful Magic Tunnel health checks, an SLO could be 99.9% of requests being successful over the past 30 days. Customers decide the required threshold to be notified of a problem with Magic Tunnels. Above the set threshold, Cloudflare will not send any alerts.
SLOs are the threshold for the SLI and they set a target level of reliability for Magic Tunnels. For example, if the SLI is based on the percentage of Magic Tunnel states meeting the desired criteria, an SLO could be 99.9% of tunnel states being healthy over the past 30 days. The SLI values for the SLO are calculated based on the <a href={props.tunnelStatePath}>tunnel state values</a>, not on the timeout results from tunnel health checks.

### Error budget

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