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[Turnstile] Update challenge solve issue troubleshooting #19499

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Merged
merged 3 commits into from
Jan 28, 2025
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[Turnstile] Update challenge solve issue troubleshooting #19499

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34e83c1
update partial
patriciasantaana Jan 28, 2025
aae0092
typo
patriciasantaana Jan 28, 2025
f59c3f2
intro wording
patriciasantaana Jan 28, 2025
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2 changes: 1 addition & 1 deletion src/content/docs/turnstile/troubleshooting/challenge-solve-issues.mdx
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Expand Up @@ -10,7 +10,7 @@ import { Render } from "~/components"

## Challenge loops

You may encounter a challenge loop where the challenge keeps reappearing without being solved. This can happen for several reasons:
You may encounter a challenge loop where the challenge keeps reappearing without being solved. This is in very specific cases where we detect strong bot signals. If you are a legitimate human, you can follow the troubleshooting guide below to resolve the issue or submit a feedback report. Challenge loops can happen for several reasons:

- **Network issues**: Poor or unstable network connections can prevent the challenge from being completed.
- **Browser configuration**: Some browser settings or extensions may block the scripts needed to execute the challenge.
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4 changes: 2 additions & 2 deletions src/content/partials/turnstile/troubleshooting-steps.mdx
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Expand Up @@ -7,7 +7,7 @@
- Turnstile supports all major browsers, except Internet Explorer.
- Ensure your browser is up to date. For more information, refer to our [Supported browsers](/waf/reference/cloudflare-challenges/#supported-browsers).
2. Disable your browser extensions.
- Some browser extensions, such as ad blockers or privacy tools, may block the scripts Turnstile needs to operate.
- Some browser extensions, such as ad blockers, may block the scripts Turnstile needs to operate.
- Temporarily disable all extensions and reload the page.
3. Enable JavaScript.
- Turnstile requires JavaScript to run. Ensure it is enabled in your browser settings. Refer to your browser's documentation for instructions on enabling JavaScript.
Expand All @@ -16,6 +16,6 @@
5. Test another browser or device.
- Switch to a different browser or device to see if the issue is specific to your current setup.
6. Avoid VPNs or proxies.
- Some virtual private networks (VPN) or proxies may interfere with Turnstile by masking your real IP address or modifying request headers. Disable them temporarily to test.
- Some virtual private networks (VPN) or proxies may interfere with Turnstile. Disable them temporarily to test.
7. Switch to a different network.
- Your current network may have restrictions causing Turnstile challenges to fail. Try switching to another network, such as a mobile hotspot.
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