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[DNS] DNS FAQ quick cleanup #19594

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merged 2 commits into from
Jan 31, 2025
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[DNS] DNS FAQ quick cleanup #19594

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6468d96
Remove cloud icon orange vs gray question
RebeccaTamachiro Jan 30, 2025
bf3f6cf
Remove no A, AAAA, or CNAME record found
RebeccaTamachiro Jan 31, 2025
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20 changes: 0 additions & 20 deletions src/content/docs/dns/troubleshooting/faq.mdx
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Expand Up @@ -162,12 +162,6 @@ For DNS records proxied to Cloudflare, Cloudflare's IP addresses are returned in

---

## Should the cloud icon beside my DNS record be orange or gray?

By default, only A and CNAME records that handle web traffic (HTTP and HTTPS) can be proxied to Cloudflare. All other DNS records should be toggled to a gray cloud. For further details, refer to our [support guide](/dns/manage-dns-records/reference/proxied-dns-records).

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## Can subdomains be added directly to Cloudflare?

Only Enterprise customers can add subdomains directly to Cloudflare via [Subdomain Support](/dns/zone-setups/subdomain-setup/).
Expand Down Expand Up @@ -218,20 +212,6 @@ Third-party tools can sometimes fail to return correct DNS results if a recursiv

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## No A, AAAA or CNAME record found?

`No A, AAAA or CNAME record found` means the Cloudflare **DNS** app lacks proper records for DNS resolution.

[Add the missing DNS records](/dns/manage-dns-records/how-to/create-dns-records) to your domain.

:::note

Sites generally have at least an `A` record that points to the origin
server IP address, typically for the `www` subdomain and the apex domain (also known as "root domain" and represented by `@`).
:::

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## Why have I received an email: Your Name Servers have Changed?

For domains where Cloudflare hosts the DNS, Cloudflare continuously checks whether the domain uses Cloudflare’s nameservers for DNS resolution. If Cloudflare's nameservers are not used, the [domain status](/dns/zone-setups/reference/domain-status/) is updated from *Active* to *Moved* in the Cloudflare **Overview** app and an email is sent to the customer.
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