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[Email Security] Add Escalate step #19797

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merged 3 commits into from
Feb 6, 2025
Merged

[Email Security] Add Escalate step #19797

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[Email Security] Add Escalate step
Maddy-Cloudflare Feb 6, 2025
b3289fd
Update search-email.mdx
daisyfaithauma Feb 6, 2025
dfc0bba
applying suggestions
Maddy-Cloudflare Feb 6, 2025
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18 changes: 17 additions & 1 deletion src/content/docs/cloudflare-one/insights/email-monitoring/search-email.mdx
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Expand Up @@ -114,6 +114,11 @@ Once you have selected all the filters, select **Apply filters**.

The dashboard will populate the table with the list of emails your security team submitted for reclassification, including a **Submission ID**, and the **Email subject**.

To gain more details on a specific reclassification:

1. Go to the reclassification you want to have more details for.
2. Select the three dots > select among **View more**, **View email message** and **View similar details**.

### User submissions

User submissions are the emails your users submitted for reclassification. User submissions help enhance our detection model, but can be escalated for human review.
Expand All @@ -128,6 +133,17 @@ Once you have selected all the filters, select **Apply filters**.

The dashboard will populate the table with the list of emails your users submitted for reclassification, including a **Submission ID**, and the **Email subject**.

To gain more details on a specific reclassification:

1. Go to the reclassification you want to have more details for.
2. Select the three dots > select among **View more**, **View email message**, **View similar details**, and **Escalate**.

To escalate a reclassification:

1. Go to the reclassification you want to escalate.
2. Select the three dots > select **Escalate**.
3. The dashboard will display a message to authorize escalation. Select **Escalate**.

## Move messages

Moving messages allows you to move messages to a specific folder.
Expand Down Expand Up @@ -179,4 +195,4 @@ To view status and actions for each email:
- **View details**.
- **View similar**.
- [Move](/cloudflare-one/email-security/auto-moves/) (only available if you authorized moves).
- **Reclassify**.
- **Reclassify**.
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