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Calls: remove duplicate answer from TURN FAQ and clarify STUN pricing #20363

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Feb 27, 2025
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Calls: remove duplicate answer from TURN FAQ and clarify STUN pricing #20363

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8 changes: 2 additions & 6 deletions src/content/docs/calls/turn/faq.mdx
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Expand Up @@ -13,6 +13,8 @@ Cloudflare TURN pricing is based on the data sent from the Cloudflare edge to th

Pricing for Cloudflare Calls TURN service is $0.05 per GB of data used.

Cloudflare's STUN service at `stun.cloudflare.com` is free and unlimited.

There is a free tier of 1,000 GB before any charges start. Cloudflare Calls billing appears as a single line item on your Cloudflare bill, covering both SFU and TURN.

Traffic between Cloudflare Calls TURN and Cloudflare Calls SFU or Cloudflare Stream (WHIP/WHEP) does not incur any charges.
Expand Down Expand Up @@ -120,12 +122,6 @@ Cloudflare Calls denies CreatePermission or ChannelBind requests if private IP r

If you are a Cloudflare BYOIP customer and wish to connect to your BYOIP ranges with Calls TURN, please reach out to your account manager for further details.

### When I send packets to relayed address without using TURN, the packets don't arrive

Cloudflare Calls denies CreatePermission or ChannelBind requests if private IP ranges (e.g loopback addresses, linklocal unicast or multicast blocks) or IP addresses that are part of [BYOIP](/byoip/) are used.

If you are a Cloudflare BYOIP customer and wish to connect to your BYOIP ranges with Calls TURN, please reach out to your account manager for further details.

### What will happen if TURN credentials expire while the TURN allocation is in use?

Cloudflare Calls will immediately stop billing and recording usage for analytics. After a short delay, the connection will be disconnected.