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[CF1] minor error #20490

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Mar 3, 2025
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[CF1] minor error #20490

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6 changes: 3 additions & 3 deletions src/content/docs/cloudflare-one/faq/troubleshooting.mdx
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Expand Up @@ -298,10 +298,10 @@ If you are using an [Admin override](/cloudflare-one/connections/connect-devices

To prevent WARP from auto connecting while using an admin override code, disable Auto connect or set a longer **Timeout** for **Auto connect**. Note the changes you make to Auto connect while the end user is using the admin override code if you need to revert these changes later.

## I am getting the error `Failed to fetch user/group information from the identity`.
## I am getting the error `Failed to fetch user/group information from the identity provider`.

This error is returned when proper API permissions are not set up in the identity provider. When Cloudflare attempts to fetch user/group information from the identity provider and proper API permissions have not been configured, the `Failed to fetch user/group information from the identify provider` error will appear. Review the [SSO integration](/cloudflare-one/identity/idp-integration/) guide for your identity provider to ensure your application has the appropriate API permissions.
This error is returned when proper API permissions are not set up in the identity provider. When Cloudflare attempts to fetch user/group information from the identity provider and proper API permissions have not been configured, the `Failed to fetch user/group information from the identity provider` error will appear. Review the [SSO integration](/cloudflare-one/identity/idp-integration/) guide for your identity provider to ensure your application has the appropriate API permissions.

For example, [Microsoft Entra](/cloudflare-one/identity/idp-integration/entra-id/#2-configure-api-permissions-in-entra-id) and [Okta](/cloudflare-one/identity/idp-integration/okta/#:~:text=(Optional)%20Create%20an%20Okta%20API%20token%20and%20enter%20it%20in%20Zero%20Trust%20(the%20token%20can%20be%20read%2Donly).%20This%20will%20prevent%20your%20Okta%20groups%20from%20failing%20if%20you%20have%20more%20than%20100%20groups) have required permissions stated in their integration guides.
For example, [Microsoft Entra](/cloudflare-one/identity/idp-integration/entra-id/#2-configure-api-permissions-in-entra-id) and [Okta](</cloudflare-one/identity/idp-integration/okta/#:~:text=(Optional)%20Create%20an%20Okta%20API%20token%20and%20enter%20it%20in%20Zero%20Trust%20(the%20token%20can%20be%20read%2Donly).%20This%20will%20prevent%20your%20Okta%20groups%20from%20failing%20if%20you%20have%20more%20than%20100%20groups>) have required permissions stated in their integration guides.

You can also examine logs in your identity provider to identify any denied requests related to API access.