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Update WP Engine's O2O provider guide with Zone Hold details.

@jthorne-cf jthorne-cf requested review from a team and RebeccaTamachiro as code owners March 14, 2025 21:41
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PR Change Summary

Updated WP Engine's O2O provider guide to include details about the Zone Hold feature.

  • Added a section on Zone Hold to the WP Engine O2O provider guide
  • Explained the implications of the Zone Hold feature for domain activation
  • Provided instructions for temporarily releasing the Zone Hold for custom hostnames

Modified Files

  • src/content/docs/cloudflare-for-platforms/cloudflare-for-saas/saas-customers/provider-guides/wpengine.mdx

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## Zone hold

Because you have your own Cloudflare zone, you have access to the zone hold feature, which is a toggle that prevents your domain name from being created as a zone in a different Cloudflare account. Additionally, if the zone hold feature is enabled, it prevents the activation of custom hostnames onboarded to WP Engine. WP Engine would receive the following error message for your custom hostname: `The hostname is associated with a held zone. Please contact the owner of this domain to have the hold removed.`
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Suggested change
Because you have your own Cloudflare zone, you have access to the zone hold feature, which is a toggle that prevents your domain name from being created as a zone in a different Cloudflare account. Additionally, if the zone hold feature is enabled, it prevents the activation of custom hostnames onboarded to WP Engine. WP Engine would receive the following error message for your custom hostname: `The hostname is associated with a held zone. Please contact the owner of this domain to have the hold removed.`
If your own Cloudflare zone is on the Enterprise plan, you have access to the [zone hold feature](/fundamentals/setup/account/account-security/zone-holds/), which is a toggle that prevents your domain name from being created as a zone in a different Cloudflare account. Additionally, if the zone hold is enabled, it prevents the activation of custom hostnames onboarded to WP Engine. WP Engine would receive the following error message for your custom hostname: `The hostname is associated with a held zone. Please contact the owner of this domain to have the hold removed.`

@RebeccaTamachiro RebeccaTamachiro enabled auto-merge (squash) March 20, 2025 16:11
@RebeccaTamachiro RebeccaTamachiro merged commit 6956abf into cloudflare:production Mar 20, 2025
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@workers-devprod workers-devprod added the contribution [Holopin] Recognizes a docs contribution, big or small label Mar 20, 2025
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RebeccaTamachiro added a commit that referenced this pull request Apr 21, 2025
…20851)

* Add Zone Hold to WP Engine O2O Provider Guide

* Specify zone holds availability and add link to Fundamentals

* Specify zone holds availability and add link to Fundamentals

---------

Co-authored-by: Rebecca Tamachiro <[email protected]>
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3 participants