Skip to content
Merged
Show file tree
Hide file tree
Changes from all commits
Commits
File filter

Filter by extension

Filter by extension

Conversations
Failed to load comments.
Loading
Jump to
Jump to file
Failed to load files.
Loading
Diff view
Diff view
Original file line number Diff line number Diff line change
Expand Up @@ -34,7 +34,7 @@ You can use disposition values when [creating your quarantine policy](/email-sec
| `SUSPICIOUS` | Traffic associated with phishing campaigns (and is under further analysis by our automated systems). | Research these messages internally to evaluate legitimacy. |
| `SPOOF` | Traffic associated with phishing campaigns that is either non-compliant with your email authentication policies (SPF, DKIM, DMARC) or has mismatching `Envelope From` and `Header From` values. | Block after investigating (can be triggered by third-party mail services). |
| `SPAM` | Traffic associated with non-malicious, commercial campaigns. | Route to existing Spam quarantine folder. |
| `BULK` (dashboard only) | Traffic associated with [Graymail](https://en.wikipedia.org/wiki/Graymail_\(email\)), that fall in between the definitions of `SPAM` and `SUSPICIOUS`. For example, a marketing email that intentionally obscures its unsubscribe link. | Monitor or tag |
| `BULK` (dashboard only) | Traffic associated with [Graymail](https://en.wikipedia.org/wiki/Graymail_\(email\)). | Monitor or tag |

### Header structure

Expand Down
Original file line number Diff line number Diff line change
@@ -1,5 +1,10 @@
- **Malicious**: Traffic invoked multiple phishing verdict triggers, met thresholds for bad behavior, and is associated with active campaigns.
- **Malicious**: Traffic associated with active threat campaigns. Malicious messages invoked multiple phishing verdict triggers and met thresholds for bad behavior.
- **Recommendation**: Block.
- **Spoof**: Traffic associated with phishing campaigns that is either non-compliant with your email authentication policies ([SPF](https://www.cloudflare.com/en-gb/learning/dns/dns-records/dns-spf-record/), [DKIM](https://www.cloudflare.com/en-gb/learning/dns/dns-records/dns-dkim-record/), [DMARC](https://www.cloudflare.com/en-gb/learning/dns/dns-records/dns-dmarc-record/)) or has mismatching `Envelope From` and `Header From` values.
- **Recommendation**: Block after investigating (can be triggered by third-party mail services).
- **Suspicious**: Traffic associated with phishing campaigns (and is under further analysis by our automated systems).
- **Recommendation**: Research these messages internally to evaluate legitimacy.
- **Spam**: Traffic associated with non-malicious, commercial campaigns.
- **Bulk**: Traffic associated with [Graymail](https://en.wikipedia.org/wiki/Graymail_%28email%29), that fall in between the definitions of spam and suspicious. For example, a marketing email that intentionally obscures its unsubscribe link.
- **Recommendation**: Route to existing Spam quarantine folder.
- **Bulk**: Traffic associated with [Graymail](https://en.wikipedia.org/wiki/Graymail_%28email%29).
- **Recommendation**: Monitor or tag.