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[Page Shield] Clarify alert handling #21666

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Apr 14, 2025
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[Page Shield] Clarify alert handling #21666

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[Page Shield] Clarify alert handling
pedrosousa Apr 14, 2025
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Update sentence (peer review)
pedrosousa Apr 14, 2025
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6 changes: 4 additions & 2 deletions src/content/docs/page-shield/best-practices/handle-an-alert.mdx
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Expand Up @@ -58,9 +58,11 @@ In this case, in addition to the steps indicated below, the best approach is:

## 3. Check the script reputation

If Page Shield considers the resource’s domain a "malicious domain", it is likely that the domain does not have a good reputation. The domain may be known for hosting malware or for being used for phishing attacks. Usually, reviewing the domain/hostname is sufficient to understand why you received the alert. You can use tools like Cloudflare’s [Security Center Investigate](https://dash.cloudflare.com/?to=/:account/security-center/investigate) platform to help with this validation.
If Page Shield considers the resource’s domain a "malicious domain", it is likely that the domain does not have a good reputation. The domain may be known for hosting malware or for being used for phishing attacks. Usually, reviewing the domain/hostname is sufficient to understand why you received the alert. You can use tools like Cloudflare's [Security Center Investigate](https://dash.cloudflare.com/?to=/:account/security-center/investigate) platform to help with this validation.

If Cloudflare's internal systems classified the script as containing "malicious code", external tools may not confirm the detection you got from Page Shield, since the machine learning (ML) model being used is Cloudflare-specific technology. However, you can re-run Page Shield’s ML model against the script source code, by using Cloudflare’s [Security Center Analyze](https://dash.cloudflare.com/?to=/:account/security-center/investigate/analyze) tool to confirm the match.
If Cloudflare's internal systems classified the script as containing "malicious code", external tools may not confirm the detection you got from Page Shield, since the machine learning (ML) model being used is Cloudflare-specific technology.

If you believe that Page Shield's classification is a false positive, contact your account team so that we can improve our technology.

## 4. (Optional) Analyze the script content

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