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May 30, 2025
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Troubleshoot updating payment methods #22682

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0af53b6
Create troubleshoot-updating-payment-methods.mdx
simon-says May 27, 2025
f145662
Update create-billing-profile.mdx
simon-says May 27, 2025
d6a51c8
Update update-billing-info.mdx
simon-says May 27, 2025
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Created partial and updated note
dcpena May 30, 2025
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dcpena May 30, 2025
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6 changes: 5 additions & 1 deletion src/content/docs/billing/create-billing-profile.mdx
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---

import { Render } from "~/components";

## Add a primary payment method

A primary payment method is required to process payment for Cloudflare products and services. We value your confidentiality and privacy - Cloudflare does not have access to your bank, credit card, pin, or PayPal account password details.
Expand Down Expand Up @@ -42,6 +44,8 @@ Enterprise customers must email [[email protected]](mailto:[email protected]) wi

Optionally, add a backup payment method to use if the primary payment method fails.

<Render file="two-payment-methods" />

1. Log in to the [Cloudflare dashboard](https://dash.cloudflare.com).
2. Go to **Manage account** > **Billing**.
3. Select **Payment**.
Expand Down Expand Up @@ -84,4 +88,4 @@ Log in to your PayPal account and send your payment to [email protected]. The pa

:::note
US banks do not participate in International Bank Account Numbers (IBAN).
:::
:::
4 changes: 4 additions & 0 deletions src/content/docs/billing/update-billing-info.mdx
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import { Render } from "~/components";

To avoid potential disruptions in your Cloudflare services, make sure your billing information is current and accurate.

If Cloudflare is unable to process your payment, review [Troubleshooting failed payments](/billing/troubleshoot-failed-payments/).

## Update payment methods

<Render file="two-payment-methods" />

1. Log in to the [Cloudflare dashboard](https://dash.cloudflare.com) and select your account.
2. Go to **Manage account** > **Billing**.
3. Select **Payment**.
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12 changes: 12 additions & 0 deletions src/content/partials/billing/two-payment-methods.mdx
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{}

---

:::note

You cannot have more than two payment methods associated with your account, and you may be unable to add or edit an existing payment method if your account has too many payment methods.

If you are unable to add or edit a payment method, [delete a payment method](/billing/update-billing-info/#delete-a-payment-method) and try again.

:::
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