Skip to content

[DNS] Update email-issues.mdx #22981

New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

Sign up for GitHub

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Merged
merged 2 commits into from
Jun 26, 2025
Merged

[DNS] Update email-issues.mdx #22981

Changes from all commits
Commits
Show all changes
2 commits
Select commit Hold shift + click to select a range
a8e33f3
[DNS] Update email-issues.mdx
ngayerie Jun 10, 2025
4255e5d
Small text/style guide adjustments
RebeccaTamachiro Jun 26, 2025
File filter

Filter by extension

Filter by extension
Conversations
Failed to load comments.
Loading
Jump to
Jump to file
Failed to load files.
Loading
Diff view
Diff view
4 changes: 4 additions & 0 deletions src/content/docs/dns/troubleshooting/email-issues.mdx
View file
Open in desktop
Original file line number Diff line number Diff line change
Expand Up @@ -20,6 +20,10 @@ Consult with your mail administrator or mail provider to ensure you have valid D

Contact your mail administrator to confirm the DNS records for your domain are correct. Refer to our guide on [managing DNS records in Cloudflare](/dns/manage-dns-records/how-to/create-dns-records) if you need assistance to add or edit DNS records.

## Do you have NS records configured?

NS records are used to delegate the management of a hostname to another DNS provider (refer to [Delegate a subdomain (outgoing)](/dns/manage-dns-records/how-to/subdomains-outside-cloudflare/#delegate-a-subdomain-outgoing) for further context). If you have NS records configured in the DNS tab of your Cloudflare dashboard, confirm that these are expected and not generating conflicts.

## Do you have CNAME Flattening enabled?

When set to [Flatten all CNAMEs](/dns/cname-flattening/set-up-cname-flattening/) in your Cloudflare DNS settings, queries to all `CNAME` records will flatten to an `A` record; no `CNAME` records will be returned.
Expand Down