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[DNS] Update email-issues.mdx #22981

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Merged
merged 2 commits into from
Jun 26, 2025
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[DNS] Update email-issues.mdx #22981

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[DNS] Update email-issues.mdx
ngayerie Jun 10, 2025
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Small text/style guide adjustments
RebeccaTamachiro Jun 26, 2025
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5 changes: 5 additions & 0 deletions src/content/docs/dns/troubleshooting/email-issues.mdx
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Expand Up @@ -20,6 +20,11 @@ Consult with your mail administrator or mail provider to ensure you have valid D

Contact your mail administrator to confirm the DNS records for your domain are correct. Refer to our guide on [managing DNS records in Cloudflare](/dns/manage-dns-records/how-to/create-dns-records) if you need assistance to add or edit DNS records.

## Do you have NS records configured?

NS records are used to delegate the management of hostname to another DNS provider, see [Delegate a subdomain (outgoing)](/dns/manage-dns-records/how-to/subdomains-outside-cloudflare/#delegate-a-subdomain-outgoing).
If you have some NS records configured in the DNS tab of your Cloudflare Dashboard, please make sure that these are expected and not generating conflicts.

## Do you have CNAME Flattening enabled?

When set to [Flatten all CNAMEs](/dns/cname-flattening/set-up-cname-flattening/) in your Cloudflare DNS settings, queries to all `CNAME` records will flatten to an `A` record; no `CNAME` records will be returned.
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