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[LB] Adds scenario to DNS records #23196

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Jun 24, 2025
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[LB] Adds scenario to DNS records #23196

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9 changes: 9 additions & 0 deletions src/content/docs/load-balancing/load-balancers/dns-records.mdx
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Expand Up @@ -47,6 +47,15 @@ This behavior only applies to [supported records](#supported-records) (determine

:::

If the DNS record points to a [SaaS provider](/cloudflare-for-platforms/cloudflare-for-saas/) and an active [custom hostname](/cloudflare-for-platforms/cloudflare-for-saas/domain-support/) exists, the custom hostname will take precedence over the Load Balancing record:

* **Scenario 4**:

* **CNAME**: `x.example.com` with target to a Cloudflare for SaaS provider
* **LB record**: `x.example.com`
* **Active custom hostname on the SaaS provider side**: `x.example.com`
* **Outcome**: Custom hostname takes precedence.

## Disabling a load balancer

When you disable a load balancer, requests to a specific hostname depend on your existing DNS records:
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