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adding clarification on zone holds for ssl for saas #24063

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Jul 30, 2025
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adding clarification on zone holds for ssl for saas #24063

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4 changes: 2 additions & 2 deletions ...docs/cloudflare-for-platforms/cloudflare-for-saas/reference/troubleshooting.mdx
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Expand Up @@ -111,8 +111,8 @@ Consider the following solutions:

## Custom hostname fails to verify because the zone is held

The [zone hold feature](/fundamentals/account/account-security/zone-holds/) is a toggle that will prevent their zone from being activated on other Cloudflare account.
When the option `Also prevent subdomains` is enabled, this prevents the verification of custom hostnames for this domain. The custom hostname will remain in the `Blocked` status, with the following error message: `The hostname is associated with a held zone. Please contact the owner of this domain to have the hold removed.` In this case, the owner of the zone needs to [release the hold](/fundamentals/account/account-security/zone-holds/#release-zone-holds) before the custom hostname can become activated.
The [zone hold feature](/fundamentals/account/account-security/zone-holds/) is a toggle that will prevent their zone from being activated on other Cloudflare account. When enabled, Cloudflare is not able to issue an SSL/TLS certificate on behalf of that domain name for either a zone or custom hostname.
When the option `Also prevent subdomains` is enabled, this prevents the verification of custom hostnames for this domain. The custom hostname will remain in the `Blocked` status, with the following error message: `The hostname is associated with a held zone. Please contact the owner of this domain to have the hold removed.` In this case, the owner of the zone needs to [release the hold](/fundamentals/account/account-security/zone-holds/#release-zone-holds) before the custom hostname can become activated. After the hostname has been validated, the zone hold can be enabled again.

## Hostnames over 64 characters

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