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Update billing policy with refund denial reasons-policy.mdx #24281

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Aug 11, 2025
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Update billing policy with refund denial reasons-policy.mdx #24281

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Update billing-policy.mdx
travisgahn Aug 9, 2025
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Aligning with style guide
dcpena Aug 11, 2025
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12 changes: 11 additions & 1 deletion src/content/docs/billing/billing-policy.mdx
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Expand Up @@ -107,8 +107,18 @@ To regain access, you must settle any outstanding balances and pass preauthoriza

For assistance, visit our [Support Portal](https://support.cloudflare.com/hc/en-us) and submit a Billing request (category: “Payment issue”) to our Support team. They will assist you in verifying your updated payment information.

## Non-refundable occurrences

The following occurences cannot be refunded:

- Billing or renewal issues: Often involves charges for renewals, unexpected billing, or issues related to subscription payments.
- Accidental purchases of services and subscriptions: Includes instances where users bought the wrong service, made a mistake during the purchase process, or unintentionally upgraded their plan.
- Domain issues: Incorrect domain registration, issues with domain transfers, or accidental domain purchases.
- Service or plan issues: Issues with a service or plan itself, such as attempts to downgrade, cancel unused services, or problems with specific features.
- Support issues: Unresolved support issues.

## Related resources

* [Cloudflare Self-Serve Subscription Agreement](https://www.cloudflare.com/terms/)
* [Understanding Cloudflare Invoices](/billing/invoices/)
* [Understanding Cloudflare sales tax](/billing/sales-tax/)
* [Understanding Cloudflare sales tax](/billing/sales-tax/)
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