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Update change-password-or-email.mdx #24436

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Aug 15, 2025
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Update change-password-or-email.mdx #24436

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40 changes: 24 additions & 16 deletions src/content/docs/fundamentals/user-profiles/change-password-or-email.mdx
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Expand Up @@ -25,6 +25,22 @@ To change the email address associated with your Cloudflare account:
5. Enter your current password.
6. Select **Save**.

## Change password

:::note
If your administrator has [enabled Single sign-on (SSO)](/cloudflare-one/applications/configure-apps/dash-sso-apps/), you cannot change your **Authentication** settings.
:::

To change your Cloudflare password:

1. Go to your [Profile](https://dash.cloudflare.com/?to=/:account/profile).
2. Select your account.
3. Select **Authentication**.
4. On **Password**, select **Change Password**.
5. Change your password and select **Save**.

For added account security, consider changing your [API tokens](/fundamentals/api/how-to/roll-token/) as well.

## Forgot your email address

:::note
Expand All @@ -38,6 +54,14 @@ If you forget the email address associated with your application:
2. Enter your domain name.
3. Cloudflare will send an email to the email address associated with your domain name. If you do not receive an email within 20 minutes, check your spam folder. The message will be sent from `[email protected]` or `[email protected]`.

## Forgot your password

If you forget the password associated with your email address:

1. Go to the [Cloudflare dashboard](https://dash.cloudflare.com/login) and select **Forgot your password?**.
2. Enter your email address.
3. Cloudflare will send an email with instructions to reset your password. If you do not receive an email within 20 minutes, check your spam folder. The message will be sent from `[email protected]` or `[email protected]`.

:::note

This process does not affect your account or share your email address with anyone.
Expand All @@ -46,19 +70,3 @@ This process does not affect your account or share your email address with anyon
If you still cannot access the email address associated with your Cloudflare account, you may need to [move your domain to another account](/fundamentals/manage-domains/move-domain/).

Cloudflare requires these steps to prevent account hijacking.

## Change password

:::note
If your administrator has [enabled Single sign-on (SSO)](/cloudflare-one/applications/configure-apps/dash-sso-apps/), you cannot change your **Authentication** settings.
:::

To change your Cloudflare password:

1. Go to your [Profile](https://dash.cloudflare.com/?to=/:account/profile).
2. Select your account.
3. Select **Authentication**.
4. On **Password**, select **Change Password**.
5. Change your password and select **Save**.

For added account security, consider changing your [API tokens](/fundamentals/api/how-to/roll-token/) as well.
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