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[Area 1] Add warning on how to receive support from October #24740
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[Area 1] Add warning on how to receive support from October
Maddy-Cloudflare 022efb9
Add warning to integration guide
Maddy-Cloudflare d818fcb
add contact support phishguard customers
Maddy-Cloudflare 2525987
Apply suggestions from code review
Maddy-Cloudflare fb8ef80
Removing redundant caution warning
Maddy-Cloudflare f9c5e7a
Merge branch 'maddy/email-security-pcx-18992' of github.com:cloudflar…
Maddy-Cloudflare 5ffd5cc
Removing redundant caution note
Maddy-Cloudflare d75a2f2
Delete email
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| Original file line number | Diff line number | Diff line change |
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@@ -5,12 +5,40 @@ sidebar: | |
| order: 9 | ||
| --- | ||
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| import { Render } from "~/components"; | ||
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| This page aims at showing you how to perform Area 1 actions in [Zero Trust Email Security](/cloudflare-one/email-security/), and new terminology introduced in Email Security. | ||
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| :::note | ||
| Your Area 1 data and configuration settings are available in Email Security. | ||
| ::: | ||
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| <Render file="contact-support" product="email-security" /> | ||
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| ## Contact support | ||
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| :::note | ||
| Starting from October 1, 2025, access and support for Email Security will only be available through the Cloudflare dashboard. Your Email Security protection will not change, but you will no longer be able to access the Area 1 dashboard or send support requests to @area1security.com. For help accessing the Cloudflare dashboard, reach out to [email protected]. | ||
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| ::: | ||
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| In Area 1, you can reach out to support via the following email addresses: | ||
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| - [email protected] | ||
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| - [email protected] (for PhishGuard customers only) | ||
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| In Email Security, you can: | ||
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| - Go to the [Cloudflare Help Center](https://www.support.cloudflare.com/s/?language=en_US) | ||
| - [Contact Cloudflare Support](/support/contacting-cloudflare-support/) | ||
| - [Raise a ticket](/support/contacting-cloudflare-support/#getting-help-with-an-issue) and enter the correct answer to the following questions: | ||
| - What type of question do you have? **Technical - Other Products** | ||
| - In what area can we help you? **Email Security** | ||
| - Email [email protected] (for PhishGuard customers only). | ||
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| If you are PhishGuard customer, you will be informed when you can start raising PhishGuard tickets in the Cloudflare dashboard. | ||
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| Alternatively, if you are a PhishGuard customer, you can [contact support](https://dash.cloudflare.com/?to=/:account/support) in the Cloudflare dashboard. | ||
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| ## Invite users | ||
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| In Area 1, you [invite users](/email-security/account-setup/manage-account-members/#add-user) by logging in to the Area 1 portal and inviting members. | ||
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@@ -34,7 +62,7 @@ Once you have added new account members, you will have to assign each member an | |
| ## Create webhooks | ||
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| :::note | ||
| Starting from October 2025, Area 1 webhooks will be visible in Zero Trust Email Security, but non-configurable. Use [Logpush](/cloudflare-one/insights/logs/enable-logs/#enable-user-action-logs) to create new webhooks or configure webhooks. | ||
| Starting from October 1, 2025, Area 1 webhooks will be visible in Zero Trust Email Security, but non-configurable. Use [Logpush](/cloudflare-one/insights/logs/enable-logs/#enable-user-action-logs) to create new webhooks or configure webhooks. | ||
| ::: | ||
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| In Area 1, you can [create alert webhooks](/email-security/email-configuration/domains-and-routing/alert-webhooks/#create-an-alert-webhook). | ||
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@@ -62,7 +90,7 @@ You can also check the status of APIs through the [Cloudflare Status API](https: | |
| ## Email reports | ||
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| :::note | ||
| Starting from October 2025, weekly and daily email reports will no longer be available. Go to [Monitoring](/cloudflare-one/email-security/email-monitoring/) in Email Security to monitor your inbox. | ||
| Starting from October 1, 2025, weekly and daily email reports will no longer be available. Go to [Monitoring](/cloudflare-one/email-security/email-monitoring/) in Email Security to monitor your inbox. | ||
| ::: | ||
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| In Area 1, you receive daily or weekly updates of the number of emails dispositioned. | ||
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@@ -72,35 +100,13 @@ In Email Security, you can view [email monitoring](/cloudflare-one/email-securit | |
| ## Email alerts for detections | ||
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| :::note | ||
| Starting from October 2025, emails alerts for detections will no longer be available. As an alternative, use [Logpush](/cloudflare-one/insights/logs/enable-logs/#enable-detection-logs). | ||
| Starting from October 1, 2025, emails alerts for detections will no longer be available. As an alternative, use [Logpush](/cloudflare-one/insights/logs/enable-logs/#enable-detection-logs). | ||
| ::: | ||
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| In Area 1, you receive an email when an email is assigned a disposition. | ||
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| In Email Security, you enable [Logpush](/cloudflare-one/insights/logs/enable-logs/#enable-detection-logs) to enable detection logs. | ||
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| ## Contact support | ||
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| :::note | ||
| Starting from October 2025, we will no longer receive support requests via email to any `@area1security.com` address. We will transition to receiving support requests from the Cloudflare dashboard. | ||
| ::: | ||
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| In Area 1, you can reach out to support via the following email addresses: | ||
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| - [email protected] | ||
| - [email protected] (for PhishGuard customers only) | ||
|
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| In Email Security, you can: | ||
|
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| - Go to the [Cloudflare Help Center](https://www.support.cloudflare.com/s/?language=en_US) | ||
| - [Contact Cloudflare Support](/support/contacting-cloudflare-support/) | ||
| - [Raise a ticket](/support/contacting-cloudflare-support/#getting-help-with-an-issue) and enter the correct answer to the following questions: | ||
| - What type of question do you have? **Technical - Other Products** | ||
| - In what area can we help you? **Email Security** | ||
| - Email [email protected] (for PhishGuard customers only). | ||
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| If you are PhishGuard customer, you will be informed when you can start raising PhishGuard tickets in the Cloudflare dashboard. | ||
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| ## Search emails | ||
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| In Area 1, you can perform two types of search: [Fielded Search](/email-security/reporting/search/#fielded-search) and [Freeform Search](/email-security/reporting/search/#freeform-search). | ||
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| Original file line number | Diff line number | Diff line change |
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| @@ -0,0 +1,8 @@ | ||
| --- | ||
| {} | ||
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| --- | ||
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| :::caution[Access to Area 1] | ||
| Beginning October 1, 2025, access and support for Email Security (formerly Area 1) will only be available through the Cloudflare dashboard. Your Email Security protection will not change, but you will no longer be able to access the Area 1 dashboard or send support requests to `@area1security.com`. For help accessing the Cloudflare dashboard, reach out to [email protected]. | ||
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| ::: | ||
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| Original file line number | Diff line number | Diff line change |
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@@ -3,4 +3,6 @@ | |
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| --- | ||
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| :::caution[Area 1 has been renamed] | ||
| Area 1 is now **Email Security (formerly Area 1)**. | ||
| ::: | ||
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