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c2b6696
[Cloudflare One] Add centralized troubleshooting and support section
just1n-fyi Mar 19, 2026
73e5ec5
[Cloudflare One] Refactor troubleshooting into centralized Support se…
just1n-fyi Mar 19, 2026
68beb7f
[Cloudflare One] Add Email Security troubleshooting and refine sideba…
just1n-fyi Mar 19, 2026
10695d8
[Cloudflare One] Remove emergency phone support reference from troubl…
just1n-fyi Mar 19, 2026
8b10130
[Cloudflare One] Delete deprecated FAQ troubleshooting page and updat…
just1n-fyi Mar 19, 2026
b9dc8e9
[Cloudflare One] Improve value of troubleshooting index pages and rem…
just1n-fyi Mar 19, 2026
c0e363f
[Cloudflare One] Expand troubleshooting section with WAN link and sub…
just1n-fyi Mar 19, 2026
d7b0e68
[Cloudflare One] Convert product troubleshooting into partials and re…
just1n-fyi Mar 19, 2026
181715e
[Cloudflare One] Fix missing component imports in troubleshooting par…
just1n-fyi Mar 19, 2026
0dee117
[Cloudflare One] Fix unescaped MDX characters in troubleshooting part…
just1n-fyi Mar 19, 2026
6fa6161
[Cloudflare One] Specific WAN troubleshooting pages and sidebar reord…
just1n-fyi Mar 19, 2026
392c205
[Cloudflare One] Nest WAN troubleshooting and reorder support section…
just1n-fyi Mar 19, 2026
0b33537
[Cloudflare One] Fix WARP partial rendering and finalize Troubleshoot…
just1n-fyi Mar 19, 2026
1b1e711
[Cloudflare One] Restore Troubleshooting overview and refine sidebar …
just1n-fyi Mar 19, 2026
abbdd7c
[Cloudflare One] Add additional Access troubleshooting scenarios from…
just1n-fyi Mar 19, 2026
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2 changes: 1 addition & 1 deletion package-lock.json

Some generated files are not rendered by default. Learn more about how customized files appear on GitHub.

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Expand Up @@ -39,7 +39,7 @@ The integration of Access as a single sign-on provider for your Google Workspace

:::caution

When you put your Google Workspace behind Access, users will not be able to log in using [Google](/cloudflare-one/integrations/identity-providers/google/) or [Google Workspace](/cloudflare-one/integrations/identity-providers/google-workspace/) as an identity provider. To secure Google Workspace behind Access and avoid an [authentication loop](/cloudflare-one/faq/troubleshooting/#after-putting-google-workspace-behind-access-i-cant-log-in-it-keeps-redirecting-between-access-and-google-without-ever-completing-authentication), you must configure a different identity provider (not Google or Google Workspace) for authentication.
When you put your Google Workspace behind Access, users will not be able to log in using [Google](/cloudflare-one/integrations/identity-providers/google/) or [Google Workspace](/cloudflare-one/integrations/identity-providers/google-workspace/) as an identity provider. To secure Google Workspace behind Access and avoid an [authentication loop](/cloudflare-one/access-controls/troubleshooting/#google-workspace-redirect-loop), you must configure a different identity provider (not Google or Google Workspace) for authentication.
:::

5. [Create an Access policy](/cloudflare-one/access-controls/policies/) for your application. For example, you could allow users with an `@your_domain.com` email address.
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4 changes: 4 additions & 0 deletions src/content/docs/cloudflare-one/access-controls/index.mdx
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Expand Up @@ -11,4 +11,8 @@ Learn how to secure your self-hosted and SaaS applications with Zero Trust polic

<DirectoryListing />

## Troubleshooting

For help resolving common issues with Cloudflare Access, refer to [Troubleshoot Access](/cloudflare-one/access-controls/troubleshooting/).

Refer to our [reference architecture](/reference-architecture/architectures/sase/) for an understanding on how to architect a Zero Trust and SASE solution.
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@@ -0,0 +1,17 @@
---
title: Troubleshoot Access
pcx_content_type: troubleshooting
sidebar:
order: 11
description: Resolve common issues with Cloudflare Access, including authentication loops, CORS errors, and identity provider integration problems.
---

import { Render } from "~/components";

<Render file="troubleshooting/access" product="cloudflare-one" />

---

## How to contact Support

If you cannot resolve the issue, [open a support case](/support/contacting-cloudflare-support/). Please provide a [HAR file](/support/troubleshooting/general-troubleshooting/gathering-information-for-troubleshooting-sites/#generate-a-har-file) captured while reproducing the error and the **Ray ID** if an error page is displayed.
2 changes: 1 addition & 1 deletion src/content/docs/cloudflare-one/changelog/gateway.mdx
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Expand Up @@ -23,7 +23,7 @@ Gateway and DLP users can now create HTTP policies with the [Download and Upload

**The default global Cloudflare root certificate expired on 2025-02-02 at 16:05 UTC**

If you installed the default Cloudflare certificate before 2024-10-17, you must generate a new certificate and activate it for your Zero Trust organization to avoid inspection errors. Refer to [Troubleshooting](/cloudflare-one/faq/troubleshooting/#as-of-february-2-2025-my-end-user-devices-browser-is-returning-a-your-connection-is-not-private-warning) for instructions and troubleshooting steps.
If you installed the default Cloudflare certificate before 2024-10-17, you must generate a new certificate and activate it for your Zero Trust organization to avoid inspection errors. Refer to [Troubleshooting](/cloudflare-one/team-and-resources/devices/cloudflare-one-client/troubleshooting/common-issues/#browser-and-certificate-issues) for instructions and troubleshooting steps.

## 2025-01-08

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Expand Up @@ -40,6 +40,10 @@ Data Loss Prevention integrates with [Cloudflare AI Gateway](/ai-gateway/) to sc

To get started, refer to [Set up DLP for AI Gateway](/ai-gateway/features/dlp/set-up-dlp/).

## Troubleshooting

For help resolving common issues with DLP, refer to [Troubleshoot DLP](/cloudflare-one/data-loss-prevention/troubleshooting/).

## Supported file types

### Formats
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---
title: Troubleshoot DLP
pcx_content_type: troubleshooting
sidebar:
order: 5
---

import { Render } from "~/components";

<Render file="troubleshooting/dlp" product="cloudflare-one" />
6 changes: 6 additions & 0 deletions src/content/docs/cloudflare-one/email-security/index.mdx
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Expand Up @@ -42,3 +42,9 @@ To access the Email security overview:

1. Log in to [Cloudflare One](https://one.dash.cloudflare.com/).
2. Go to **Email security** > **Overview**.

---

## Troubleshooting

For help resolving common issues with Email Security, refer to [Troubleshoot Email Security](/cloudflare-one/email-security/troubleshooting/).
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@@ -0,0 +1,17 @@
---
title: Troubleshoot Email Security
pcx_content_type: troubleshooting
sidebar:
order: 19
description: Resolve common issues with Cloudflare Email Security, including delivery delays, false positives, and DMARC authentication errors.
---

import { Render } from "~/components";

<Render file="troubleshooting/email-security" product="cloudflare-one" />

---

## How to contact Support

If you cannot resolve the issue, [open a support case](/support/contacting-cloudflare-support/). Please provide the **Message ID** or **Alert ID** for the affected emails, which you can find in the **Investigation** section of the dashboard.
8 changes: 0 additions & 8 deletions src/content/docs/cloudflare-one/faq/index.mdx
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Expand Up @@ -64,11 +64,3 @@ For questions on connecting applications with Tunnels.
>
Tunnels ❯
</LinkButton>

## Troubleshooting

Got an unexpected error? Check if it is covered in our troubleshooting section.

<LinkButton variant="primary" href="/cloudflare-one/faq/troubleshooting/">
Troubleshooting ❯
</LinkButton>
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