I’m Ehsan P. Shirazi — an Engineering Leader who thrives at the intersection of complex systems, AI, and problem-solving under pressure.
I currently serve as the Customer Escalation Engineering Manager at Buoyant (the creators of Linkerd), where I guide teams through high-stakes incidents — turning ambiguity and system failures into growth, clarity, and improved reliability. My expertise spans:
- 🧰 Kubernetes & Service Mesh Operations — I’ve built robust observability, diagnostics, and troubleshooting workflows (working with tools like Linkerd, Prometheus, Grafana) to reduce downtime, accelerate root-cause resolution, and make the invisible visible.
- 🤖 AI & Data-Driven Infrastructure — At MinIO and beyond, I’ve integrated AI into storage systems and observability pipelines (e.g. auto summarization, report generation) to aid engineers and non-engineers alike in understanding system health and performance.
- 🔄 Concept-to-Execution Product Development — I love to take an idea from “what if…” to launch: from defining problems, designing solutions, experimenting with prompts or metrics, to shipping working prototypes or production tools (DoughMaster.AI, ProximoCare, etc.).
| Role | Impact |
|---|---|
| Lead escalation efforts at Buoyant | Built workflows and tooling to help on-call engineers quickly triage and resolve service mesh issues; improved escalation clarity and documentation. |
| At MinIO | Pushed AI-driven observability enhancements; helped scale storage systems while keeping them resilient under diverse usage patterns. |
| Sysdig & Bloomberg background | Gained deep experience in security, cloud systems, Linux infrastructures, customer escalations, and large-scale data handling. |
- I write technical content — articles explaining AI systems, deep dives into transformer architectures, etc.
- I enjoy exploring ways AI can make infrastructure better, smarter, more communicative.
- In my spare time, you’ll find me experimenting with side projects (cooking & baking, generative art, etc.), hiking, or tinkering with open source.
- Medium: ⇒ My AI & architecture essays
- GitHub: github.com/eshirazi
- LinkedIn: linkedin.com/in/eshirazi
I believe that when you make infrastructure more transparent, AI more accessible, and escalations more systematic, you don’t just fix systems — you empower people.